Climbing Instructor

Organization Overview :

At Vivo, we're on a mission to promote healthier generations in Calgary and beyond. We aim for Canadians of all ages to achieve their optimal health at home, school, work, and play. We develop local, evidence-based solutions to support individuals and communities in becoming more active and connected, striving for 10% shifts in lifestyles, community design, and decision-making at organizational and government levels.

Gen H is our movement to realize this vision. It is a generation you choose to be part of, emphasizing progress on health and community well-being.

Through new experiences and innovative environments created with the community, their success stories will exemplify our mission. These stories will motivate others across Calgary and the nation to make positive changes.

The Innovation team co-creates, implements, measures, and scales local solutions to everyday community challenges. Our key initiatives over the next 5-10 years include bringing the Gen H movement to life through the Gen H Lifestyle Experience, Gen H Play Project, and North Calgary Complete Community Initiative.

Role :

As Expert, Climbing, you will assist in developing, delivering, evaluating, and evolving climbing programs. You will engage with customers, community members, and staff to promote the Gen H Lifestyle. You will oversee daily operations of climbing activities, foster team accountability, and build capacity to achieve impactful results.

Reports to : Sport Coordinator

Shifts : Up to 2 evenings per week (approximately 4 : 00-9 : 00 PM), plus Saturdays and Sundays with 8-hour shifts.

Responsibilities :

• Oversee all climbing offerings, including curriculum-based, play-based experiences, school activity days, and special events.
• Innovate and recommend new spontaneous and play-based experiences, applying service design principles and building team capacity.
• Monitor and report on usage and impact weekly, monthly, and annually.
• Collaborate with the Innovation Team to test, evaluate, and design climbing experiences that add value for pass holders.
• Assist in developing business cases for new climbing experiences.
• Build relationships with climbers to understand their needs and translate insights into team actions.
• Re-imagine and implement service design thinking in climbing experience development, fostering team capacity.
• Research trends and practices in outdoor environments, experience delivery, equipment maintenance, etc., and recommend solutions.
• Apply learnings and evolutions into daily work through experimentation and testing.
• Develop, monitor, and evaluate work plans and performance targets for the climbing team.
• Recruit, mentor, and manage team members, ensuring high performance through HR best practices.
• Empower the team to meet work plans and targets via regular feedback and coaching.
• Revise operational policies, procedures, and training manuals to align with new business models.
• Manage scheduling and payroll for 13 part-time staff and volunteers.
• Assist in developing and monitoring the climbing budget, understanding key financial components.

Qualifications :

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