Customer Care Advisor

Mier Recruitment is hiring!

Job Title : Customer Care Advisor Location : Toronto, ON

Job Type :  Permanent

Salary : $, / year

Work Model : Hybrid

Key Responsibilities :

• Proactively contact clients regarding missed payments and provide appropriate solutions to maintain coverage
• Manage payment recovery processes in accordance with company guidelines
• Address policy updates, coverage changes, cancellations, refunds, and general service inquiries
• Respond to cancellation requests by understanding concerns, reinforcing policy value, and identifying retention opportunities
• Deliver clear, accurate information while maintaining professionalism and empathy
• Resolve client concerns and escalate complex matters as required
• Maintain detailed and compliant documentation of all client interactions
• Meet individual performance targets and contribute to team revenue goals
• Monitor trends related to cancellations and payment issues and provide feedback for process improvement
• Participate in team meetings, coaching sessions, and quality reviews to enhance service delivery

Qualifications :

If you meet the above qualifications, please submit your resume. Please note that while we appreciate all applications, only those being considered will be contacted.