Director of Operations and Supply Chain

Job Title : Director of Operations and Supply Chain

Department : Operations

Position Type : Full-Time

Job Summary :

We are seeking an experienced and dynamic Director of Operations and Supply Chain to lead and oversee the comprehensive operations of our wholesale B2B fashion business.

This senior leadership role requires a strategic thinker with a proven track record in managing ERP systems, IT infrastructure, warehouse operations, credit management, and sales coordination.

The ideal candidate will possess exceptional leadership skills, a deep understanding of supply chain logistics, and a commitment to optimizing operational efficiency and customer satisfaction.

Key Responsibilities :

• Strategic Leadership :
• Develop and implement the overall operations and supply chain strategy aligned with the company’s business goals.
• Lead and manage a diverse team across ERP, IT, warehouse, credit, and sales departments.
• Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve service levels.
• ERP and IT Management :
• Oversee the management and optimization of ERP systems to ensure accurate and timely data flow across the organization.
• Collaborate with IT teams to maintain and upgrade technology infrastructure, ensuring robust and secure systems.
• Implement data-driven decision-making processes to enhance operational performance.
• Warehouse and Logistics :
• Direct warehouse operations, including inventory management, order fulfillment, and logistics.
• Optimize warehouse layout, storage, and workflow to maximize efficiency and minimize errors.
• Ensure compliance with safety regulations and industry standards.
• Credit Management :
• Develop and enforce credit policies and procedures to manage customer credit risk effectively.
• Monitor accounts receivable and work closely with the finance team to minimize overdue payments and bad debts.
• Build and maintain strong relationships with key customers to facilitate smooth credit transactions.
• Sales Coordination :
• Collaborate with the sales team to align operational capabilities with market demand and customer requirements.
• Ensure timely and accurate order processing and delivery to meet customer expectations.
• Provide support and insights to sales strategies and initiatives to drive business growth.
• Performance Monitoring and Reporting :
• Establish and track key performance indicators (KPIs) to measure operational performance and identify areas for improvement.
• Prepare and present regular reports on operational metrics, financial performance, and project progress to senior management.
• Lead cross-functional meetings to ensure alignment and address operational challenges.

Qualifications :

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or a related field; Master’s degree preferred.
• Extensive experience with ERP systems (, SAP, Oracle) and IT infrastructure management.
• Proven track record in managing warehouse operations, logistics, credit management, and sales coordination.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to lead and motivate diverse teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Knowledge of industry regulations, safety standards, and best practices in operations and supply chain management.

Benefits :

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Professional development opportunities and career growth support.

To Apply : Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience.

The company is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description reflects the essential functions of the position and is not intended to be a comprehensive list of duties.

Duties and responsibilities may change based on the needs of the business.