Sr Business Data Analyst

51294  -  Markham  -  Rotation   24 Months

Hiring salary range : $3,952.00 - $5,646.00 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function :

As a member of the ISMOC team, the candidate will be responsible with daily reporting and data analytics to help support the transition to AMI 2.0 meters and network. The candidate will interact with various project stakeholders, vendors, and LOBs to assist with the data needs to provide insightful business analytics.

Provide subject matter expertise and in-depth data analysis of business functions for Hydro One Networks including providing trending analysis and the creation of statistical information used for transmission, distribution business and customer decision making. Provide analysis, reports, expertise, and recommendations to optimize the system-wide use of data to facilitate the effective asset utilization and customer service decisions. Conduct economic, business and regulatory impact assessments and other business studies to address transmission / distribution customer needs; analyze problems, develop alternatives and preferred solutions; and recommend delivery of solutions through other business units, suppliers and service providers. Coordinate activities with Service Providers.

Job Description :

• Develop, design and produce reports and extracts based on data analytics to assist in transmission, distribution and customer service business decisions. Provide analysis, reports, expertise, and recommendations to optimize the system wide use of data to facilitate the effective asset utilization decisions.
• Supervise and conduct required due diligence on quality and results delivered related to the business functions by various teams. Monitor and analyze transmission, distribution, customer and socio economic data on a regular basis to uncover deficiencies arising from technical and / or process gaps.
• Provide guidance, direction and support for the development, deployment, implementation, operation and continuous improvement of business processes across the Company. Assess data requirements through consultation with staff at all levels from across the Company. Work with business to analyze and assess the business solutions and structures needed to realize these opportunities recommend improvements that will enhance the overall utilization of the SAP / CIS assets and transform the use of internal and external data as an asset within the company.
• Work collaboratively with the business and other Enablement staff to analyze the current business environment to detect critical deficiencies and / or business opportunities. Working with the various lines of business, conduct interviews, gather data and conduct analysis to compile into technical or process improvement opportunities. Assist in the development of information system and process controls required to properly manage the transmission, distribution business and customer service operation functions.
• Work with management and staff at various levels within the business unit, the company, and externally with the service provider to facilitate the resolution of issues related to transmission, distribution and customer service services.
• Maintain an awareness of advances in "best practices" as they relate to managing customer relations in the Transmission / Distribution and customer service business. Maintain an awareness of developments and changes with respect to electricity industry structure and market rule and code changes as they relate to managing customer relations in the Transmission and Distribution business.
• Provide expert knowledge in data and business process areas. Analyze industry and market trends and determine potential impact upon the business services and processes. Provide "customer" guidance to others as required, assist in resolution of work problems.
• Perform other duties as required.

Selection Criteria : Education :

Experience :

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline : February 24, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here .

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.