Worker Experience Coordinator

Job description

HireArt’s looking for a talented Worker Experience Coordinator to join our Worker Experience Team and provide human resources and people operations support to HireArt contract workers. You’ll be dedicated to resolving employee inquiries and ensuring employees have a positive work experience. You’ll also work to identify the root cause of problems and their solutions in a highly efficient and professional manner.

You will need to think critically about the contractor experience to anticipate the needs of our contract employees and our clients. This includes identifying areas of process improvement and making process / product suggestions to create the best experience for all users of our platform. Day-to-day, you will use strong prioritization and time management skills to create a joyous employment experience in a highly autonomous environment.

As a Worker Experience Coordinator, you’ll :

• Carry out I-9 Verifications / e-verify for new hires
• Field Tier 1 inbound inquiries (via email, chat, or phone) on topics including, but not limited to, payroll, timesheets, PTO, benefits, and tech support
• Support HR efforts by acting as the intake point for escalations on weekends
• Support the annual benefits open enrollment process
• Help improve, create, and implement processes and best practice
• Identify support / issue trends and bring them to the attention of the right people
• Participate in cross-functional work with our Product, Account Management, Finance, Payroll, and other teams, as required.

Requirements

You'll really stand out if you have :

HireArt offers a benefits package that includes :

This is a hybrid, full-time, international independent contractor position with HireArt. We welcome candidates who are able to work 12-8p ET Saturday - Wednesday, or Wednesday - Sunday. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.

HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.Company description

HireArt's mission is to make it easy for companies to build and manage a world-class contract workforce.

Today, mid-sized companies with contract workforces must navigate significant legal, financial, talent acquisition, and operational complexities to build and manage these workforces on a global scale. In most cases, they rely on a stack of point solutions : agencies to source and employ talent, a software system to track workers and agencies (VMS), and a service to provide day-to-day management of the program (MSP). The default contract workforce stack doesn’t provide much visibility into or control over the workforce, because the pieces of the stack don’t integrate well together, resulting in massive administrative headaches and frustration for companies.

HireArt’s delightful intersection of humans and software provide all of the tooling needed for mid-sized companies to hire contractors anywhere in the world compliantly, and contract workers to have as great an experience as full-time employees have day-to-day.