Veterinary Guest Services Representative

Fetch Specialty & Emergency Veterinary Centers is looking for an experienced, talented and caring individual to join our Guest Services Team in our Brandon, Florida location.

At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting‑edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our guests and their pets.

Position Overview :

We are seeking a Guest Services Representative to join our team as the first point of contact for guests and their pets. In this role, you’ll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.

Key Responsibilities :

• Greet guests and their pets with warmth and professionalism, ensuring a smooth check‑in and check‑out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital’s services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
• Handle payments, invoices, and any necessary follow‑up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

Qualifications :

Benefits :

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