Service Writer

Job Description

Reporting to the Taber Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in  overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership. This temporary role will start in February for anywhere from 6 to 18 months.

Customer Service : Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.

Work Order Management : Open, manage, and close work orders, ensuring documentation is accurate and complete.

Communication : Contact customers when equipment is ready for hauling or pickup.

Payment Processing :  Bill out service work and collect payments from customers according to company procedures.

Payroll Support : Prepare and submit service department payroll information for timely processing.

Administrative Support : Maintain departmental records and supplies, including updating fuel logs for all fleet vehicles and equipment and providing assistance in preparing and submitting warranty claims.

Collaboration : Work closely with other departments, including Parts and Sales to ensure smooth and efficient service workflows.

Requirements

Education : High school diploma or equivalent GED.

Experience : A minimum of 1-3 years of experience in a service advisor or customer service role, preferably in a dealership environment. Knowledge of agriculture equipment is an asset.

Technical Skills :   Strong computer skills, including experience with Microsoft 365 and CRM systems.

People-Focused :   Strong interpersonal and communication skills with experience connecting with customers in a professional setting.

Soft Skills :   Strong organizational skills, attention to detail, and a bility to multitask in a fast-paced environment.

Benefits

Training and Development :   We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.

Compensation :   You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.

Equipment :   We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!

Have questions? Send us an email at human.resources@westerntractor.ca .

Requirements

Reporting to the Taber Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership.