Service Writer - Evening - Lanoraie

Title : Service Writer - Parts Advisor

Work location : Kenworth Lanoraie (120 Rue du Parc Industriel, Lanoraie, QC J0K 1E0, Canada)

Schedule : Monday to Friday, Evening, 3PM to 11:30PM

Salary: between 60-77K, according to experience

Benefits :

• Permanent, 40h/week ;
• Monday to Friday, Evening (8h/day) ; 3PM to 11:30PM
• Salary 60-77K, with possibility of +, depending on experience ;
• 2 weeks of vacation ; with possibility of 1-2 additionnal weeks for Evening shift according to experience ;
• 5 days of paid leave ;
• 12 statutory holidays ;
• Being paid weekly ;
• On-site parking ;
• Insurance (medical, dental, divison, etc.) costs covered 100% by the employer ;
• Télémédecine and employee assistance program ;
• School tuition fees reimbursement ;
• Be coached and mentored by experts ;
• Professional development and career growth within the company ;
• Corporate events (Christmas Party, Family Day event, etc.).

Summary of responsibilities:

• Receive, by phone or in person, customers with eagerness.
• Open repair orders by indicating the information related to the vehicle to be repaired.
• Book appointments according to workshop availabilities
• Record the client's requests on the Worksheet, one operation per request. Always indicate the Repair code (Repair Type).
• If necessary, provide estimate costs by examining the components of the trucks (under the truck, inside the hood or elsewhere) and provide this information to customer.
• Notify the customer whether the manufacturer's warranty is covered or not.
• Agree with the customer on the method of payment for repairs.
• Keep the customer informed when parts that are necessary for the repair are on back order.
• Promote preventive maintenance programs, specials or any other appropriate products and services for the customer's vehicle.
• Close the repair order once it has been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy.
• Receive, install tags, maintain cleanliness and drive trucks ;
• Communicate with the foreman and technical advisor ;
• Support, if necessary, for the filing of documents.

Activities related to the sale of parts and counter service:

• Provide exceptional customer service, welcome customers at the counter, and answer phone calls;
• Advise customers on the suitability of parts, supplies, materials, as well as on the use and installation of accessories;
• Assist mechanics in identifying the parts needed for repairs;
• Plan parts requirements according to repairs or preparations of new trucks;
• Invoice parts at the counter according to the customer account or immediate payment; invoice on the repair order during...

Qualifications:

• Proficiency in French and basic English.
  • English competency level: basic reading and writing
  • Frequency : daily for communications with clients outside Quebec for repair needs.
• Customer-service oriented ;
• Team spirit ;
• Knowledge of heavy equipement mechanics (bonus) ;
• Experience in interpreting warranties specific to the trucking industry (bonus).
  

Who are we ?

Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.

Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.

Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!

As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.

WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS