Chief Client Officer

B. Riley Farber is partnering with Lenczner Slaght (Lenczner) (www.litigate.com) in their search for a new Chief Client Officer to join their firm.

Widely recognized as Canada’s leading litigation practice, Lenczner has successfully represented clients’ interests in some of the most complex, high-profile cases in Canadian legal history.

Focusing exclusively on litigation and advocacy, Lenczner practices across dozens of legal areas and industries and represents their clients where it counts on their feet in all levels of the courts and before every kind of tribunal.

Lenczner’s subject-matter expertise and extensive courtroom experience is consistently recognized by clients, peers, and senior members of the legal profession in leading legal publications, including Chambers Canada and Lexpert.

Lenczner strives for excellence in everything they do and have been recognized by Lexpert as the #1 firm in Toronto for Litigation for 22 consecutive years.

The firm is ranked as top-tier by world-renowned directory, Chambers Canada. Lenczner offers the opportunity to work alongside and learn from some of Canada's most highly regarded litigators.

Lenczner are innovators and have a number of award-winning programs including ReferToHer, Commerciallist.com, and Data-Driven Decisions.

As a member of the firm’s Management Committee, the Chief Client Officer will work together with the Managing Partner, Business Operations Partner, Talent Partner, and Chief Operating Officer to ensure the delivery of exceptional client service and performance across their external-facing business functions.

The Chief Client Officer will be directly responsible for the advancement of the firm’s Client, Business Development, and Marketing programs, with a focus on innovation and strategic initiatives, practice group industry and client team planning as well as business development coaching for the firm’s lawyers.

The Chief Client Officer will play a pivotal role in developing and leading strategic firm initiatives and goals that will align to market and industry trends to drive the firm’s growth, profitability, and success.

Together with the COO, they will lead the annual planning process for the firm across the business and client facing functions and monitor and measure the progress of these plans.

The Chief Client Officer will have direct leadership and be actively involved in the coaching and mentoring of the Business Development and Marketing teams.

The Chief Client Officer will also have oversight and provide leadership to the Legal Talent, Legal Support Services and Legal Project Management teams, which will ensure cross-functional collaboration on client service initiatives.

To be considered for the role you will have :

• Experience in a law firm environment in a senior strategic leadership role.
• Experience in business development, client service, and coaching.
• Experience leading diverse and interdisciplinary teams of legal and business professionals.
• A Business administration degree considered an asset.
• A Law degree and experience practicing law - strongly preferred.
• Exceptional communication and presentation skills (both written and verbal). Excellent leadership, coaching and decision-making skills.
• Superior organizational and project management skills
• Tech savviness and a focus on innovation.
• Strong understanding of business operations, financial analysis, and market dynamics.

Please apply directly and in confidence to be considered for the role.

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