Remote Assistance Operator

Job description

HireArt is helping our client hire Remote Assistance Operators to provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision.

This role is critical to ensuring fleet safety and reliability during the transition to fully driverless operations — without an onboard safety engineer.

The ideal candidate will have experience in technical support, dispatch, or operations, strong decision-making skills, and high attention to detail. This person will also have a basic understanding of autonomous vehicle systems or a strong willingness to learn.

As a Remote Assistance Operator, you'll:

• Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds.
• Proactively intervene when necessary using system tools.
• Log all interventions and key observations in real time (Notion/Google Sheets).
• Conduct post-trip reviews and flag any anomalies.
• Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base.
• Track and report operational metrics.
• Ensure a clean shift handoff by communicating key context to the incoming Shift Lead.

Requirements

• Proficiency with confluence\Notion, Jira\YouTrack, and Google Sheets
• Excellent digital literacy and ability to learn new tools quickly
• Basic understanding of U.S. traffic laws and road safety principles
• Detail-oriented with a strong organizational mindset

Preferred Qualifications:

• Experience working with video footage or surveillance systems
• Familiarity with task and project tracking workflows
• Background or interest in transportation, logistics, or compliance

Working Conditions:

• On-site work from the Remote Operations Center in Austin, TX
• Rotating shifts, including weekends
• Availability for both morning and evening shifts required (schedule flexibility preferred)

Benefits:

• Pre-tax commuter benefits
• Employer (HireArt) Subsidized Healthcare Benefits
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long-term disability and life insurance
• 401k package

Commitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates local to the Austin, TX area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas.