Program Coordinator

WhoWeAre

Joleraoffers MSPs & IT solution providers next-generation managedservices, enabling them to create world-class experiences for theirclients.

Your clients receive award-winning solutions built on over20 years of experience servicing businessesworldwide.

We’ve helped transform hundredsof MSPs & solution providers worldwide! With our collectionof tenured experts, we provide an elevated managed serviceexperience for a variety of clients.

At Jolera, we treat each MSPpartner with specialized care and uniquely organize our productsfor your individual businessneeds.

WhoYouAre

Weare looking for a Program Coordinator to join our sales team andwork with a major client ofJolera.

What YouWillDo

• Relationshipmanagement :
• Attend andor manage quarterly customer temperaturecalls
• Take on primaryresponsibility for smaller customers as determined by yourmanager
• Keep clientsinformed on new marketinginitiatives
• Managecustomer escalations and follow up escalate internally wherenecessary and ensure issues are handled and client ishappy
• Represent theRev team on Onboarding kickoff calls when others cannot attend,apprise team of what ishappening / issues
• Monthlybilling coordination (assist Jolera finance and clients billingcoordinator)
• ChangeRequest’s and Delivery Acceptance Form’s create these and followup,
• Look tocontinuously Improve currentprocesses
• From time totime, assist the clients VP channel and the clients assigned SA asneeded with
• Manage CRMentries asneeded
• Update clientPipeline on a regular basis converse with internal team andclient account managers to get currentupdates.
• Rollperformance : Expected to proactively use self-learning and internalconnections to continuously acquire IT specific knowledge and learnindustrynuances.

Qualifications

• 2+years of work experience in client-facing roles in either sales orIT operations with a major telco inCanada
• Confidentknowledge of technology services sales and general negotiatingprinciples
• UnderstandsIT broadly enough to have an insightful conversation and earning aposition as a trustedadvisor.
• Excellentcommunication, and presentationskills
• High-touchcustomer skills related to urgency and managing / exceedingexpectations.
• Dynamicenough to build relationships and communicate effectively withsenior and mid-levelmanagers
• Strongorganization and time-managementskills.
• Knows when tosay no or help .
• Issufficiently resourceful and able to track multiple moving targetswith shiftingpriorities.

Nicetohaves :

• Professionalexperience with a major telco company inCanada
• Academicbackground in business administration, sales, ormarketing
• OutsourcedIT Sales or Account managementexperience
• Familiaritywith IT operations in an MSP or larger ITdepartment
• RoleProgression : Customer SuccessManager

WhatWeOffer

• Competitivecompensationpackage
• Competitivebenefitspackage
• Company Perks,Good Life gym, and various branddiscounts
• Companyevents, recognitions, andcelebrations
• Careerdevelopment and growthopportunities
30+ days ago