Technical Writer

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership management.

Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement.

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually.

Caring is at the core of Amilia’s culture : for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.

What can you expect :

The Technical Writer creates and maintains high-quality documentation that enables Amilia’s customers to succeed with SmartRec. They act as the senior content authority within the Education team, ensuring the Amilia Help Center is accurate, up-to-date, and aligned with product releases.

This role also provides editorial guidance to other Education team members, sets content standards, and partners with Product Managers, Product Designers and Product Marketing to ensure consistent terminology, messaging, and customer experience across all education materials.

You’ll be responsible for :

Content Creation & Maintenance

• Write, edit, and update Help Center articles, guides, and release notes.
• Ensure content is clear, concise, bilingual (English & French), and strategically written for customer education.
• Proactively identify documentation needs and prioritize updates.
• Produce multimedia assets (screenshots, GIFs, short videos) to enhance content.
• Test new product features and update content accordingly.

Help Center Governance & Standards

Cross-Functional Collaboration

Continuous Improvement & Support

What we want from you :

What you’ll get from us :

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.

#J-18808-Ljbffr