technical support agentNorth Plus Nexus Inc. • Guelph, ON, CA
technical support agent
North Plus Nexus Inc. • Guelph, ON, CA
9 days ago
Job type
Full-time
Permanent
Job description
Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : 7 months to less than 1 year
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Supervision
3-4 people
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Time management
Honesty
Employment terms options
Early morning
Employment terms options
Morning
Day
Work Term : Permanent
Work Language : English
Hours : 35 hours per week
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Technical Support Agent • Guelph, ON, CA
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