Job Description
Under the direction of the Front of House Management Team, our Hosts create a positive guest experience. They maintain an efficient and organized restaurant through managing guest flow, maximizing seating capacity and communicating with all employees and share with Guests their passion for food, beverage and hospitality. Hosts leave a lasting impression with all guests through their professionalism and attention to detail.
Core Values
- You are passionate and articulate about food and beverage
- You value relentless innovation and kick-ass creativity
- You value positivity, honesty and respect
- You aim to leave lasting, positive impressions on every guest through intelligent, enthusiastic and emotional service.
- You celebrate diversity and recognize that we are strongest when we apply the sum of our personal energies, our collective genius
THE DAY to DAY
Warmly greet guests and effectively manage restaurant flow to maximize seating capacity.Proven ability to make decisions and empower others.Communicate with Servers, Bartenders and Managers to maintain proper guest flow throughout the restaurant.Escort guests to their table, engage them in conversation and seat them accordingly.Accurately take and confirm reservations over the phone and in person, modify guest status in Open Table.Develop a briefing sheet before each shift that will inform co-workers of shows / concerts, special events and NBs.Possess a working knowledge of the restaurant trade area (location, surroundings, nearby attractions, directions, etc.).Ensure that the front entrance, host stand and surrounding areas are fully stocked and free from clutter and debris.Know all table numbers and maintain awareness of which servers are in each section.Fill out detailed special request forms for birthdays, anniversaries, NBs, etc. and ensure that all co-workers are informed.Maintain the cleanliness of the washrooms by completing checks regularly throughout shift.Other duties as assigned or required.Qualifications
High attention to detailAbility to remain calm under pressure while working in a fast-paced environmentOrganizational skills and ability to multi-taskStrong oral and written communication skillsAbility to maintain a level of professional urgency and momentumAbility to remain standing for long periods of timeMinimum 1 year restaurant experienceAdditional Information
Oliver & Bonacini's Diversity Commitment
At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.
