Helpdesk Support Technician

• This position is for Canada.
• Candidate must be Canadian citizen or PR.
• Salary range $60k - 72K per annum.
• Direct hire only.
• 5 years of networking experience in an IT support role in managing Computer Systems .
• Hands-on experience with networking and computing components and technologies such as Desktops, Laptops (Windows / MAC), Printers, AV Systems.
• Work hours standard 8h /day - 3 (THREE) days a week. The remaining 2 days from remote.
• Windows desktop engineer - End user support (local user onsite, then support of remote users, as part of a dedicated North America support team).
• Software support (MS office) - installation and user support.
• Service requests & Incident via ticketing systems.
• Desktop/laptop/printer setup/config/replacement/troubleshooting.
• Working under pressure to achieve the team goals and targets on time.
• Diagnose and resolve issues with a wide variety of AV hardware, both current generation and legacy.

If you are smart and curious about new things, we are looking for you: this is an exciting opportunity to work, learn and acquire new skills!