National Disability Support

Job Description

• This is a part-time , 1 year contract

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

Indexing of incoming Disability documents received through various channels (email, fax, web, mobile, etc.)

Setup of new claims on our Disability systems

Perform various other administrative tasks such as plan member information updates, mailing of Life and Disability cheques and other letters, outreach to Plan Sponsors via phone and written correspondence to follow up for missing forms, etc.

Ensure a thorough review of the documents handled in order to produce a high quality work within the expected handling time

Manage incoming volumes and engage in team effort to maintain service standards on a daily basis in order to meet client expectations

Look for Continuous Improvement Ideas using process excellence methodology to improve performance, quality and productivity

Ensure compliance with internal policies and procedures, external regulations and information security standards

Establish internal business relationships to facilitate execution of work and provide a seamless customer experience.

What do you need to succeed?

Accuracy, precision and high attention to detail

Be agile and able to adapt quickly to a fast-paced, high volume production environment

Strong sense of ownership and accountability

Model great work ethic with a positive can-do attitude

Demonstrate decisiveness even in the face of ambiguity

Work well within a team and independently

Collaboration and knowledge sharing to ensure the success of the team and seize opportunities for growth

Excellent organizational skills

Critical thinking, strong analytical and problem solving skills

Ability, comfort and aptitude with Microsoft Office, web-based applications, multi-screen navigation, with accurate keyboarding skills

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.

Notes :

Occasional over time is required during periods with high incoming volumes in order to meet client expectations

What’s in it for you?

Opportunities to learn new skills, grow and move into different roles

Comprehensive training program with virtual classroom and ongoing learning to be set up for success

Trusting, diverse and inclusive working environments

Supportive leadership who’s focused on your success and well-being

Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference

Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities