Senior Scheduler - Home Health

Detailed Overview

Working under the general supervision of the Manager or designate, provides direction and training to designated Home Health staff; coordinates and assigns the scheduling of designated Home health (HH) staff to ensure appropriate services to clients based on their care plan and compliance with relevant legislation; in collaboration with team members, initiates and updates schedules, relays information to appropriate HH staff regarding specific client inquiries and complaints; maintain accurate documentation and/or records; assists with the development and implementation of processes to determine scheduling staff skill levels and identify specific training needs. Responsibilities Provides direction to designated staff; monitors attendance and performance, calls in staff as needed and forwards leave requests for approval; provides orientation and training to designated staff on items such as scheduling procedures and use of appropriate forms. Receives client referrals and assigns/schedules work assignments in accordance to client information, care plan and applicable collective agreement; contacts staff regarding the initiation or changes in schedules; participates in daily, short and long term scheduling of designated staff; records availability of casual staff, documents cancellations and amends schedules; monitors and adjusts work schedules to maintain regular hours of work. Records client intake information; relays and updates information to HH staff and informs clients of regular scheduled service time and any change in service personnel or time of service; communicates with other members of the health care team regarding client concerns, problems, changes in client's status/schedule; responds to client feedback, complaints and inquiries by investigating; takes required action, as appropriate. In consultation with the Manager or designate, determines scheduling priorities related to coordinating the scheduling of designated staff; maintains schedules to ensure accurate recording of services provided; makes changes to the schedules as required; directs scheduling staff to maintain consistent computer processes. Liaises with Clinical Resource Nurse, Manager or designate regarding issues such as staff requirements and client concerns. Prepares and adjusts schedules and allocates work assignments for CHWs in accordance with client care plan/referrals and applicable collective agreement, as required. Completes and maintains client records ensuring that all information for the delivery and evaluation of service is complete; maintains relevant statistical information as required. Provides input into the performance appraisals of CHWs and/or other staff. Performs other related duties as assigned. Qualifications Education and Experience Grade 12, plus an Office Administration Certificate and two years' recent related experience, or an equivalent combination of education, training and experience. Valid BC Driver's Licence and access to personal vehicle for business-related purposes. Skills and Abilities Ability to communicate effectively, both verbally and in writing. Physical ability to carry out the duties of the position. Ability to work independently and in cooperation with others. Ability to operate related equipment. Ability to plan, organize and prioritize. Ability to type at 40 wpm. Business writing skills. Knowledge of office procedures. Knowledge of medical terminology. Ability to analyze and resolve problems. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.