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Director, Operations

Director, Operations

Armis Insurance Solutions Ltd.Vancouver, BC, Canada
28 days ago
Job description

WE OFFER : Great learning and growth opportunitiesA competitive compensation packageFull Benefits PackageProfessional Development Courses & DesignationsGreat learning and growth opportunitiesHybrid remote work flexibilityPOSITION OVERVIEW : The Director, Operations for Armis Insurance Solutions Ltd., a member of Pitcher & Doyle Protect, is responsible for overseeing all operational functions, ensuring compliance, and driving efficiency across the organization. Reporting to the President, this role focuses on process improvements, cost optimization, and fostering a high-performing and collaborative work environment that aligns with corporate goals and values.RESPONSIBILITIES : Oversee all operational functions ensuring alignment with corporate goals and objectives to enhance operational efficiency, reduce costs, and improve service delivery.Lead, mentor, and develop a high-performing operations team, fostering a collaborative and inclusive work environment that reflects our values.Develop, implement, and monitor standard operating procedures (SOPs) to ensure operational consistency and excellence across the organization.Track and analyze key performance indicators (KPIs) to measure operational effectiveness, compliance, and cost efficiency.Ensure adherence to regulatory requirements, underwriting guidelines, and corporate policies.Mitigate operational risks through proactive planning, robust controls, and regular audits to ensure adherence to regulatory requirements, underwriting guidelines, and corporate policies.Provide detailed reports and updates to the President on operational performance, outstanding issues, and opportunities for improvement.Leverage technology and best practices to streamline workflows and optimize resources.Partner with cross-functional teams, including underwriting, sales, risk management, and marketing, to execute company initiatives effectively.Develop strategies to maintain and grow strong relationships with insurer partners and brokers, ensuring alignment with market demands and expectations.Monitor underwriting profitability and collaborate with underwriting teams to achieve sustainable growth and risk management objectives.Identify opportunities for business growth and operational scalability.Contribute to long-term strategic planning by providing insights into operational capabilities and risks.REQUIREMENTS : Bachelor’s degree in business administration, insurance, or a related field (Master’s degree preferred).Minimum of 7-10 years of experience in operations management, preferably within the insurance industry.Proven leadership experience with a track record of driving operational efficiency and managing teams.Strong understanding of insurance products, processes, and regulatory requirements in Canada.Excellent analytical, problem-solving, and decision-making skills.Exceptional communication and interpersonal skills with the ability to influence at all levels of the organization.Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.