Director of Customer Experience & Technical Support

A forward-thinking retail technology company located in Toronto seeks a Head of Customer Service and Technical Support to elevate their customer support organization. This role involves leading a 24 / 7 support team, ensuring high-quality service across multiple channels, and implementing AI tools to enhance efficiency. The ideal candidate will have over 5 years of experience in customer support or technical support and a strong ability to lead teams while maintaining exceptional service standards.

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