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Fund Development Operations Coordinator
Fund Development Operations CoordinatorHeritage Park • Calgary, Alberta, Canada
Fund Development Operations Coordinator

Fund Development Operations Coordinator

Heritage Park • Calgary, Alberta, Canada
10 days ago
Job type
  • Full-time
  • Permanent
Job description

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Fund Development Operations Coordinator

Job Title : Fund Development Operations Coordinator

Department : Fund Development

Position Type : Permanent Full-Time

Application Deadline : February 13 2026

Who We Are :

Heritage Park is one of Calgarys most treasured placesa living history museum where stories are experienced not just preserved. From steam engines to horse-drawn wagons the past comes alive here every day.

We are now entering an exciting new chapter. Heritage Park is preparing to launch a multi-year multi-million-dollar campaign to revitalize and strengthen this landmark for generations to come. To support this ambitious vision we are expanding our fundraising team and seeking a Major Gifts (Giving) Officer to play a key role in its success.

If you are driven by purpose and motivated by the opportunity to invest in something that truly matters to our city this is a rare and meaningful opportunity.

Department Overview :

The Fund Development Department is responsible for securing the necessary funds to support Heritage Parks mission programming and ability to positively impact the community it serves Focused on donor acquisition engagement and retention the team innovates new revenue streams executes events and appeals and builds meaningful relationships with supporters The team works closely with the organizations strategic plan as well as multiple internal departments to ensure alignment with broader goals and objectives.

Job Overview :

The Fund Development Operations Coordinator is an operational support role responsible for philanthropic operational excellence and donor-centric infrastructure across all fund development activities. Reporting directly to the Director Fund Development this position ensures that fundraising strategy is supported by reliable systems disciplined data governance executive readiness and stewardship excellence.

This role functions as the operational and intelligence backbone for the Fund Development Team bridging executive leadership support donor systems data-intelligence donor communication development and stewardship execution. The Fund Development Operations Coordinator enables fundraisers and senior leaders to focus on relationship-based philanthropy by ensuring operational clarity data integrity ethical compliance and high-quality donor experiences.

Responsibilities :

Strategic Fund Development Enablement

  • Provides executive support to the Chief Development Officer. Through the Director Fund Development
  • Prepare and deliver compelling proposals case for support and customized asks that reflect donor interest and organizational priorities at the direction of the Director Fund Development.
  • Support the Director Fund Development in translating approved fundraising strategies into executable operational plans workflows timelines and execution readiness
  • Ensure Fund Development operational workflows enable donor movement retention and long-term engagement across the donor lifecycle
  • Identify operational risks process inefficiencies or data gaps that may impact donor experience compliance or revenue and elevate them to the Director Fund Development for resolution
  • Contribute operational insights performance intelligence and process recommendations to departmental planning discussions

Donor-Centric Data Governance (Raisers Edge NXT)

  • Serve as the internal subject-matter resource for donor data and intelligence platforms ensuring consistent and accurate use across the Fund Development team
  • Safeguard data integrity through disciplined data entry standards validation protocols and governance practices
  • Ensure timely and accurate processing of gifts pledges pledge notices charitable tax receipts stewardship acknowledgements and recognition records
  • Serve as the internal subject-matter resource for CRA charitable tax receipting ensuring consistent and accurate communication and use at Heritage Park
  • Maintain CRA compliance ethical data practices and donor privacy standards
  • Support Fund Development and Finance & Operations Team with data intelligence reconciliation and reporting accuracy
  • Act as the operational liaison between Fund Development and the Finance & Operations Team to ensure alignment between donor records financial systems and internal controls
  • Support reconciliation workflows Business Central processes payables and reporting accuracy
  • Data Intelligence Reporting & Impact Readiness

  • Build maintain and support donor portfolios in alignment with Director-approved segmentation standards and strategy
  • Produce accurate insight-driven reports related to pipeline health stewardship effectiveness and donor engagement trends
  • Prepare donor impact summaries executive briefs and individualized reports that reflect donor intent and Heritage Parks priorities
  • Translate raw data into clear decision-ready intelligence for Fund Development Leadership
  • Govern donor lifecycle tracking donor recognition and portfolio integrity
  • Partner with team members to ensure messaging accuracy data consistency and enhanced reporting visualization
  • Executive & Senior Leadership Support

  • Provide strategic administrative and operational support to senior and executive fund development leadership through the Director Fund Development
  • Prepare executive-level briefings donor meeting preparation materials dashboards and impact summaries
  • Support time task and workflow coordination to ensure leadership readiness
  • Maintain fund development meeting agendas documentation and follow-up materials
  • Ensure donor data messaging and stewardship timelines are accurate aligned and complete prior to fund development professional use
  • Support donor meeting preparation individualized and general donor impact reporting and leadership briefings.
  • Stewardship and Donor Experience

  • Support the implementation and maintenance of defined donor stewardship standards in a timely manner as directed by the Director Fund Development
  • Ensure fund development professionals are provided with timely accurate data intelligence and reporting
  • Maintain stewardship documentation and materials that align with donor intent impact organizational values and professional philanthropy standards
  • Ensure Fund Development professionals have the assets materials and impact documentation required to deliver consistent high-quality donor stewardship
  • Uphold ethical stewardship practices and the Donor Bill of Rights across all donor touchpoints
  • Collaborate with internal teams to gather program information and translate outcomes into donor-relevant impact narratives
  • Ethical & Professional Standards

  • Champion donor confidentiality donor autonomy the Donor Bill of Rights and ethical fundraising practices
  • Model high ethical standards transparency inclusivity and accountability in alignment with professional philanthropic industry standards
  • Contribute to and reinforce a strong culture of philanthropy by promoting philanthropy-centric thinking and disciplined operational practices
  • Donor Relationship Management Engagement and Recognition

  • Attend networking events and social engagements to cultivate and maintain relationships with prospective and existing donors
  • Support and maintain strong organizational relationships with prospective and current donors through communication meetings and events
  • Leverage Heritage Park programs experiences and assets to support relationship-building efforts that increase donor involvement and investment
  • Organizational Excellence and Wellbeing

  • Contribute to inspiring and immersive experiences at the Park by engaging in Heritage Park initiatives that align with our mission and vision ensuring authenticity in our historical setting and stories.
  • Actively support a positive work environment by creating an atmosphere of inclusion engagement belonging and fulfillment for employees and volunteers in line with Heritage Park values.
  • Recognize all contributors to our community as integral to our success fostering a sense of community and collaboration.
  • Demonstrate responsible stewardship of our people collections and financial assets by driving growth with innovation transparency and financial sustainability while embracing our historical assets and recognizing all contributors.
  • Demonstrate commitment to workplace health and safety by complying with Heritage Parks Health Safety and Environment Management System (HSEMS) following safe work practices reporting work-related incidents injuries and hazards participating in employer training and adhering to policies including the Code of Conduct and the Workplace Violence and Harassment policy.
  • Required Qualifications :

  • Bachelors degree in a relevant field (such as non-profit management fundraising communications or business administration)
  • Minimum 35 years of experience in a nonprofit fundraising advancement or donor-facing operational role
  • Proven ability to manage multiple workflows priorities and deadlines with a high degree of accuracy and attention to detail
  • Experience handling sensitive information with discretion including donor financial or confidential organizational data
  • Strong written and verbal communication skills with the ability to prepare clear accurate and professional internal and donor-facing materials
  • Demonstrated strong administrative organizational and technical skills including experience with MS Office software and donor and financial management systems; familiarity with Raisers Edge NXT Givergy Microsoft Dynamics 365 Business Central and email marketing platforms such as Brevo or Constant Contact is considered an asset
  • Commitment to ethical practices confidentiality and donor privacy including respect for the Donor Bill of Rights
  • All successful candidates (over the age of 18) will be required to go through Police Information Check as a condition of employment.
  • Special Working Conditions :

  • Professional business attire is required as this position must be prepared to meet with donors at any time.
  • May be required to wear a costume during certain fundraising events.
  • Appropriate costuming and safety equipment will be provided by Heritage Park; and
  • Footwear as designated by the Heritage Park Costume Department will be provided by the employee.
  • Hours of Work

  • The standard hours for this position are 35 hours per week.
  • The schedule will generally be five consecutive days per week (Monday to Friday); and
  • Occasional holiday evening and weekend work may be required
  • What we offer :

  • Flexible work arrangements
  • Comprehensive Benefits package includes Extended Health Care Dental Benefits Basic Life Insurance Accidental Death and Dismemberment Short-Term and Long-Term Disability and Employee and Family Assistant Program (EFAP)
  • Employer-matched Pension Plan at 5%
  • Generous paid time off including Vacation days Sick Time
  • Working in a beautiful park setting
  • Free entrance to the Park including to our many public special events
  • Employee discounts on food and retail items and free parking
  • Please visit our careers page to see more job opportunities.

    Required Experience :

    IC

    Key Skills

    Microsoft Office,Fundraising,Microsoft Publisher,Microsoft Powerpoint,Event Planning,Salesforce,LMS,Administrative Experience,Grant Writing,Economic Development,Public Speaking,Writing Skills

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Fund Development Operations Coordinator • Calgary, Alberta, Canada

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