Assistant Server Clockwork Full-Time

AccorHotelToronto, Ontario, Canada

30+ days ago

Job description

Specific Roles and Responsibilities That Create the Essential Toronto Experience :

The Assistant Servers focus will be to act as a support in all areas of Guest service delivery. In principle their function will be threefold; to prepare serving stations and work areas for each meal period assisting with the smooth execution of meal service during peak times and offering continued support in preparation for the next meal period. The Assistant Server will be an integral part of the Lobby Lounge team.

To promote and maintain a positive working relationship at all times.
To report for duty punctually in full uniform according to appearance and grooming standards.
To have a full understanding of the food and drink offerings in the outlet including dietary restrictions and be proficient in answering any guests questions.
To demonstrate a complete understanding of Lobby Lounge policies procedures and set service standards as outlined in the Royal York Colleague Handbook
To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist.
To assist all Guests (internal and external) with any inquiries or requests in a pleasant helpful manner.
Attend preshift weekly and monthly meetings to continually improve the Guests experience.
Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in the Lobby Lounge.
To understand how to operate all the equipment used in the outlet.
To fully understand and follow the hotels recycling program and procedures.
Adhere to ALL Safe Standards ensuring all hygiene and prevention measures are being met
Adhere to alcohol handling procedures and policies.
Adhere to all LQA standards set for the department.
Will work weekends holidays and shift work as scheduled.
Any other tasks as assigned.

Qualifications :

Previous work experience in a restaurant / food and beverage setting..

Excellent interpersonal skills and a team player attitude.

OTEC certificate an asset.

Flexibility with shifts of the outlet dependent on business demands

Willingness to learn new concepts and ideas.

Smart Serve Training Certification.

Experience working in Unionized Environment

Physical Aspects of Position include but are not limited to the following :

Constant standing and walking throughout shift

Frequent lifting and carrying up to 50 lbs

Constant kneeling pushing pulling lifting

Frequent ascending or descending ladders stairs and ramps

Remote Work : Employment Type :

Fulltime