Remote - Bilingual Customer Service, Business Market - Mon-Fri

Nordia Inc.Laval, QC, CA

4 days ago

Salary

CA$20.25 hourly

Job type

Full-time

Remote

Job description

Remote - Bilingual Customer Service, Business Market - Mon-Fri

Job Locations CA-QC-Laval ID 2025-4590 Category Customer Service / Sales

Overview

Are you known for your passion for technologies? If you are also a skilled communicator and looking for a new challenge to put those great skills to good use, then we have a golden opportunity for you within the Mobility department at Nordia.

As a Customer Service Representative , you will answer calls and help the business clientele of Canada’s largest telecommunications company with their mobility services. This is the ideal role for someone with a friendly nature who enjoys helping out others. Add to that the opportunity to work from Monday to Friday (hello, free weekends!) right from the comfort of your home; we believe this is a position you’ll truly enjoy.

What we offer :

Competitive base salary of $20.25 / hr (including base wage and hourly premiums);
Monthly performance-based incentive;
Fully paid training and coaching program;
Complete benefits package after six months, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.
A week days only work schedule;
Work from the comfort of your home (equipment provided).

Responsibilities

In this role, you wil l :

Answer calls or emails from customers regarding their billing requests and mobility services;

Provide the customer with all the necessary information to ensure they're satisfied;

At all times, ensure that every call or email is treated in a confidential manner with accuracy, courtesy, and efficiency.

Qualifications

You are bilingual : you must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required between 50 and 70% of the time.

Eligibility criteria : Be available to work 5 days up to 40 hours per week : Monday to Friday between 8 : 00 a.m. and 8 : 00 p.m.;Reside near the to be able to travel to the training center if necessary;Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space.

Great interest in technologies – You are curious by nature and interested in working with new and emerging technologies. In this role, you will have the opportunity to promote Canada’s fastest 5G network as a solution to the customers;

Must be friendly, customer-oriented with a great focus on meeting quality standards;

Excellent communication skills - You know how to express yourself clearly and concisely;

Excellent analytical skills - You know how to handle complex customer accounts confidently!

Knowledge of the Microsoft Suite (Office, Excel, PowerPoint, and Word);

Training start date : May 5th, 2025

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry.

According to the most recent internal survey, the team members confirm it : 84% of Nordia’s employees would recommend Nordia as an employer to their family and friends! We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!

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Remote Customer Service • Laval, QC, CA