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Account Executive, Membership & Fan Services

Account Executive, Membership & Fan Services

Hamitlon Sports GroupHamilton, ON, Canada
30+ days ago
Salary
CAD60000–CAD69000 yearly
Job description

Account Executive, Membership & Fan Services

OVERALL RESPONSIBILITIES

Account Executive, Membership & Fan Services will be responsible for day-to-day ticket department and account support while learning the Hamilton Tiger-Cats. The primary focus is supporting the retention of ticket members and providing overall fan and customer service needs of our fanbase through email / phone communications and other customer service, sales and administrative initiatives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas :

  • Service-based emails and phone calls to full, half and multi game members.
  • Administration and growth of Hamilton Tiger-Cats Home Field Advantage program
  • Service as it relates to digital ticketing support and troubleshooting.
  • Accounts payable to ticketing department.
  • Account Management in ticketing system and CRM system.
  • Management of promo codes to assist with group sales efforts of Ticketing department
  • Prospect, engage and close group and new season seat sales through targeted prospecting, meetings, and networking channels.
  • This individual will be an important ambassador for the Club’s Business Development agenda. Candidate must be an analytical person who is consistently focused on possibilities vs. limitations, employing a positive, collaborative team approach to all internal and external relations.
  • Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions.
  • Participate in various Ticketing team and community events as assigned.
  • Maintain accurate records in support of ticket sales and service and CRM efforts as defined by the organization.
  • Other Tasks / Duties – Actively participate in Tiger-Cats gameday experience; attend all Tiger-Cats home games and will also assume other job function related duties not specifically defined in this offer as assigned by the candidate’s direct report.

Measurements of Success

  • Provide customer service to the fanbase in an efficient manner (response within 24 hours).
  • Accountable to individual results.
  • Achieved or surpassed Ticketing team revenue goals.
  • Actively participating in all ticket sales team meetings and events.

    • QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

    Job Specific Skills and Abilities :

  • Must be a great communicator!
  • Strong organizational and time management skills.
  • Has the ability to create, develop and nurture relationships.
  • Is positive and outgoing and enjoys customer service!
  • Ability to multi-task and work under pressure in a fast-paced environment.
  • Is self-motivated and gets out of bed every day excited about coming to work and providing a great experience for our fans!

    • Education and Experience :

  • Minimum 1-2 years of applied customer service / sales experience.
  • Post-secondary degree / diploma in marketing, business, sports administration, or other related disciplines an asset

    • OTHER CONSIDERATIONS

  • Will be required to work all home games, as well as weekends and evenings when necessary.
  • Always required to have access to a vehicle.

    • CONTACT : Please send a resume via email to : [email protected] with the subject line : Account Executive – Membership & Fan Services

    Thank you for your interest in the Hamilton Tiger-Cats Football Club. Only those selected for an interview will be contacted.