Customer Service Representative

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts create customer account and schedule installation as required
• Print and distribute service work orders and route tickets close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls forward outstanding invoices as requested
• Handle money run the cash register and POS machine balance cash prepare bank deposit reconcile and balance receipts payment batches cash cheques Moneris payments petty cash etc
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

• Bilingual in French is an asset
• Outgoing friendly and a desire to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience
• Intermediate computer knowledge

• Compensation
  • Hourly base pay
  • Employee referral bonus
  • Annual performance review (potential pay increase)
• Benefits
  • Dental care
  • Extended health care
  • Life insurance
  • Vision care
  • Employee assistance program
  • RRSP match (after three months)
• Work/Life Balance
  • No weekends! No late nights!
  • Monday through Friday
  • Paid time off
  • Paid holidays
• Training
  • Paid CSR training
  • Paid Culligan training
• Direct Career Tracks: We love to promote from within!
  • Office Manager
  • Sales Representative
  • Management
• Additional Perks
  • Employee discounts
• Supportive Workplace
  • Non-toxic work environment
  • Open door policy with management
  • Company lunches dinners and parties!

• As the leading quality water expert Culligan is committed to help individuals families and communities in need of clean safe water.

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices and we make sustainability a key focus of everything we do.

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy delicious water for our customers in their homes offices businesses and industrial facilities around the world. Our complete line of water softeners water filtration systems commercial and industrial water treatment solutions drinking water systems whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner and not to Culligan Corporate.