Service Supervisor

Venor is partnering with Prime Material Handling in recruitment of a Service Supervisor.

Prime Material Handling Equipment has been providing customers with high quality equipment, rentals, parts and service since 1993. With branches located in Nova Scotia and New Brunswick.

Reporting to the Branch Manager; the Service Supervisor is responsible for the safe, efficient, and economical operation of the branch Service Department. The Service Supervisor manages the service work in progress, ensures work orders are closed and customer invoices are issued in a timely manner. This position works in close cooperation with the Parts Department and oversees the repair and maintenance of a diverse range of material handling equipment. Other responsibilities include guiding, supervising, and providing technicians with ongoing support in repair procedures and techniques.

What you’ll be doing:

• Overlook the maintenance of the Branch’s physical building and ensure that any maintenance work is coordinated with responsible parties in a timely manner.
• Ensure the timely resolution of customer complaints and disputes within a 24-hr turnaround.
• Ensure the branch has the proper resources in place including but not limited to the personnel and physical assets to continually exceed the customers’ expectations.
• Continually establish and maintain customer relationships.
• Continually motivate and engage employees by setting clear goals, allowing autonomy, providing resources, building regular rapport, and following on a regular basis.
• Ensure tasks assigned to employees are aligned with organizational goals.
• Conduct monthly Improvement meetings.
• Conduct yearly performance evaluations with employees and provide feedback to address development needs.
• Consult and collaborate with HR on any employee related matters including but not limited to recruitment, training, coaching, discipline, and performance management.
• Ensure the safety and well-being of all your employees by placing a continuous commitment to safety by monitoring new trends and legislation.
• Maintain budgets throughout the year to maximize value for dollar spent
• Ensure the continuous flow of communication between all departments.
• Work closely and collaboratively with all Department personnel to ensure that customers receive a multi-faceted relationship with all of Prime’s Departments.

Key Qualifications

• Demonstrate a genuine willingness to work closely with the team and empower others to reach a common goal. The Service Supervisor will lead with integrity, is highly ethical and can admit to wrong doings. A collaborative leader, the Service Supervisor will strengthen team spirit by promoting a friendly climate built on mutual trust and respect.
• Demonstrate the ability to be flexible and focused on improving the customer’s operations.
• Should be able to effectively adapt behaviour to changing circumstances.
• Demonstrate the ability to listen and understand other perspectives and modify one’s approach to enhance communication and achieve results.
• Ability to understand, anticipate and make inferences and use complex reasoning in a variety of situations.
• Ability to brainstorm techniques to create a variety of choices to solve issues on hand.
• Demonstrate an ability to understand the technical aspect of equipment and be able to assist and support technicians with troubleshooting and developing corrective measures.
• Ability to manage stress associated with translating organizational strategies into action plans.
• Strong ability to plan and exercise control over the amount of time spent on specific activities to maintain the Branch’s effectiveness, efficiency, and productivity.

At Venor, we embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities.