Manager, Credit & Accounts Receivable

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.

When choosing your career path, choose to be remarkable.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, vision care, virology, women’s health , and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

The Manager – Credit and Accounts Receivable will be responsible for managing the company’s credit risk and optimizing the accounts receivable process. This role is critical in ensuring healthy cash flow, maintaining strong customer relationships, and supporting the commercial operations of the business. The ideal candidate will have significant experience in the pharmaceutical industry and strong leadership capabilities to drive results through a high-performing credit and A/R team.

Key Responsibilities:

Credit Risk Management:

• Develop and enforce credit policies that align with company objectives and pharmaceutical industry standards.
• Perform in-depth credit assessments and set appropriate credit limits for new and existing customers.
• Monitor credit exposures, aging reports, and mitigate risks proactively.
• Coordinate with the trade and treasury teams to structure credit terms and manage contractual obligations.

Accounts Receivable Operations:

• Oversee end-to-end A/R processes including collections, cash application.
• Ensure timely collection of receivables and manage escalations for overdue accounts.
• Drive reduction in DSO (Days Sales Outstanding) and improve collection efficiency.
• Manage customer reconciliations and resolve billing discrepancies in coordination with customer service.

Reporting & Analysis:

• Prepare and present A/R performance reports, aging summaries to senior management.
• Analyze customer payment patterns and provide insights to support strategic decisions.
• Maintain accuracy of accounts receivable records and month-end closing activities.

Compliance & Controls:

• Ensure compliance with internal controls, corporate policies, accounting standards, and industry-specific regulations.
• Support audits by maintaining appropriate documentation and records.
• Lead process improvements and implement automation tools to increase operational efficiency.

Team Leadership:

• Manage and develop a team of credit analysts and A/R specialists.
• Provide coaching, performance evaluations, and succession planning for team members.
• Collaborate cross-functionally with Trade, Customer service, Treasury and Finance teams to support business goals.

Qualifications

Qualifications & Skills:

• Bachelor’s degree in finance, Accounting, Business, or related field; MBA, CPA preferred.
• 6–10+ years of progressive experience in credit control and accounts receivable, preferably within the pharmaceutical or healthcare industry.
• Strong understanding of credit risk, collections strategy, and A/R metrics.
• Proficient in ERP systems (e.g., SAP) and advanced Excel; knowledge of BI tools is a plus.
• Proven leadership experience managing cross-functional teams or direct reports.
• Excellent negotiation, communication, and stakeholder management skills.
• Familiarity with pharma-specific pricing models, chargebacks, and discounts.

Key Performance Indicators (KPIs):

• Days Sales Outstanding (DSO)
• % of overdue receivables
• Bad debt write-off rate
• Credit review and approval cycle time
• Team performance and productivity metrics

AbbVie strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the following requirement, advanced amount of knowledge of English / Fluency in English is an essential requirement for the position of Manager AR including, but not limited to, for the following reasons:

1. English speaking employees outside the province of Quebec.
2. English speaking clients outside the province of Quebec.
3. Anglophone region outside the province of Quebec.

AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit -us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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