Customer Care Representative

Are you looking for an opportunity to make a differenceAre you comfortable working in a fast-paced retail clinic environment

Are you passionate about providing customer service that exceeds expectations

If so we think you belong here atConnect Hearingas aCustomer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. Were passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package professional development opportunities and promote a safe and healthy workplace.

Working Location: North Vancouver BC
Schedule: Tuesday to Saturdays
Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

Providing exceptional customer service in person over the phone and by email

Scheduling appointments and organizing files for the clinics Hearing Care Professionals

Managing and maintaining client accounts while building relationships

Working with insurance companies to ensure successful third-party billing operations

Assist with cleanings and minor in-clinic device repairs dont worry training provided!

What you get in return:

This role offers an hourly wage of $20$23 based on experience.

Extended Health Benefits Package from day one

3 weeks vacations to start increasing with tenure

6 days of personal time in your first year

Additional days off including your Birthday!

Tuesday Saturday (business hours)

Eligible for Monthly Bonus

Growth and development opportunities including education sponsorship

Wed love to hear from you if:

You possess strong communication and customer service skills

You have experience or would enjoy working on and reconciling accounts receivable

Your aligned with our value of helping others

You have a Can-Do attitude you love to learn and are passionate about growing your knowledge

Dont think you meetthe criteria

If youre willing to go all in and learn wed still love to hear from you!

Apply today we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence integrity collaboration and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak Unitron Hansaton Advanced Bionics and AudioNova Sonova develops manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves they create sense

#ConnectHearingCanada
#LI-KV1