Bilingual Customer Service Agents (Banking)
Our client in the insurance industry is excited to announce 8 open roles available in a hybrid work environment. This is your chance to grow your career, enhance your professional skills, and thrive in a fast-paced, customer-focused setting with ample opportunities for development and success.
What is in it for you :
- Hourly salary of $24.34.
- 12-month contract with the potential for permanent employment.
- Full-time position : 37.50 hours per week.
- Rotational Schedule; Monday to Friday : 7 : 00 am 11 : 00 pm.
- Rotational Schedule; Saturday and Sunday : 8 : 00 am 8 : 00 pm.
- Training Schedule; Monday to Friday : 8 : 00 am to 4 : 00 pm.
- Hybrid work : 3 office days, from Tuesday to Thursday.
- Opportunity to work in a dynamic and professional environment.
- Join a passionate and inclusive team of professionals.
Responsibilities :
- Manage customer inquiries with professionalism and accuracy.
- Provide support via phone, email, and potential follow-up services.
- Utilize and navigate various administrative systems efficiently.
- Stay updated on client products, services, and policies.
What you will need to succeed :
- Bachelor’s degree.
- 3+ years of customer service experience in a contact center, retail, or service industry.
- Call center experience, preferably within a financial institution or bank.
- Bilingual fluency in English and French (spoken and written) to support clients in both languages.
- Strong technical capabilities and ability to navigate multiple systems simultaneously.
- A solution-driven mindset with excellent problem-solving and decision-making skills.
- Ability to adapt and thrive in a fast-paced, ever-changing environment.
- Calm and professional demeanor under pressure.
- Demonstrated ability to learn and apply new information quickly.
- Reliable and accountable for meeting performance targets.
- Operations run 365 days per year. Flexibility is required to accommodate changing customer demand.
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
MFCJP00013956
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