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IT / OT Supervisor

IT / OT Supervisor

Groupe LeclercSaint-Augustin-de-Desmaures, Québec
30+ days ago
Job type
  • Full-time
Job description

Under the supervision of the IT Infrastructure Director, the IT / OT supervisor is responsible for maintaining a favorable dynamic for the delivery of IT / OT infrastructure projects, resolving IT requests and incidents, and offering exceptional service to clients. They are responsible for managing the infrastructure team on a daily basis.

RESPONSIBILITIES

Coordinate activities related to the infrastructure

Understand the context of production operations to adequately respond to internal clients' requests

Promote quick resolution at the agreed SLA level and prioritize tickets effectively

Ensure adequate follow-ups during ticket resolution

Establish daily priorities and needs in collaboration with INFRA technicians and administrators

Collaborate with INFRA technicians and administrators on ticket resolution

Coordinate the follow-up of requests and incidents with external suppliers

Actively participate in internal projects and those of our users

Participate in the improvement of internal processes and the implementation of required changes

Provide performance indicators for the team to identify improvement opportunities

Participate in recommending and selecting technological alignments for operational activities

Ensure strategic monitoring of the best tools and practices

Manage the performance, capacity, availability, and security of our network, servers, and data

Ensure the team acts proactively on alerts from automated monitoring tools

Develop and execute maintenance and improvement projects for the infrastructure

Draft and maintain comprehensive documentation in our internal library

Validate daily processes in place and address recurring issues

Provide level 3 support to operational and infrastructure teams

Mentor and support the infrastructure team, ensuring they have the resources and knowledge to meet their objectives

Conduct weekly and annual follow-ups with the teams

REQUIRED SKILLS AND APTITUDES

3-5 years of team management experience

Completed AEC in computer science

Experience in a decentralized environment (multiple sites)

Familiarity with a work ticket tracking system

Proficiency in French and functional English

Willingness to travel occasionally (plants in the US and Ontario)

Willingness to be on-call on a rotating basis, 24 / 7

Interest in customer service and teamwork

Ability to solve problems quickly

Willingness and enthusiasm to actively participate in IT / OT improvements

Strong learning capability

Knowledge of network environments (Rockwell, Allen-Bradley, Cisco, Fortinet)

Demonstrate autonomy, initiative, and creativity

Strong analytical, synthesis, and judgment skills

Professional and proactive attitude

Leadership and rigor

Good stress, time, and priority management

Results-oriented

Ideally :

Relevant experience in a manufacturing environment

Demonstrated experience in a manufacturing environment, particularly in OT

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IT/OT Supervisor • Saint-Augustin-de-Desmaures, Québec