Customer Service Representative

Customer Service Representative – ZIM Integrated Shipping Services

Role overview: The Customer Service representative will handle customer inquiries over phone and email with positivity and a can‑do approach. Responsibilities include answering cargo questions, tracking and tracing cargo movements, scheduling, invoicing, and resolving complex issues to ensure timely receipt/shipment of cargo worldwide.

Main Tasks

• Manage incoming calls and provide excellent customer service by identifying customer needs and delivering accurate, complete information.
• Respond to all types of queries via email, enter notes, adjust customer profiles in ZRM, and code call categories for tracking.

Requirements

• High school diploma or GED.
• One year of related experience and/or training, or an equivalent combination of education and experience.
• Bilingual an asset but not required (English strong written and verbal skills a must).
• Computer literacy (Word, Excel, Outlook).
• Ability to maintain working hours in different time zones for backup on occasion, particularly Pacific Time Zone.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Transportation, Logistics, Supply Chain and Storage