Field Service TechTEEMA Solutions Group • Ottawa, ON, CA

Field Service Tech

TEEMA Solutions Group • Ottawa, ON, CA

10 days ago

Job type

Full-time

Job description

Job Description

Invest In Yourself & Grow With Digital Business Systems Inc.

If you want to work for one of Canada’s largest office printer / copier supplier, get access to world‑class training, and develop your natural skills, with competitive earnings, we want to hear from you! Digital Business Systems is currently interviewing high‑potential candidates to join our team. Every day, we’ll teach you something new to maximize your earning potential and earn a competitive base salary with Bonuses.

Why Work With Digital Business Systems

You’ll have immediate high earning potential, plus performance‑based incentives
You’ll get career growth opportunities and ongoing professional development
Develop and sharpen your professional and technical skills with world class training
Enjoy a flexible work environment once you’re fully trained and producing great results
Join a high energy, empowering culture

Daily Responsibilities & How You’ll Succeed

Troubleshoot, repair and install printers and provide technical assistance with computer software pertaining to printer installations

Resolve issues for clients via phone, in person, email, or remote login

Recommend hardware and software improvements for optimal printer functionality

Track customer issues and resolutions

Qualifications

Previous experience troubleshooting and repairing of MFP devices is required

Previous experience on Production printer repair is an asset but not required

Previous experience in IT is an asset.

Strong troubleshooting and critical thinking skills; willingness to learn

Printer / copier and laptop / desktop experience, technical training, or equivalent combination of education and technical experience.

Knowledge of using diagnostic tools, service aids, and product documentation, to assess and resolve equipment and system failures

Ability to maintain and complete accurate records and processing of paperwork.

We work in a team, however you must be able to work independently when at a customer location and follow processes. Remote support is available if needed.

Vehicle, phone, and laptop provided - must have valid G driver's license. You will be required to travel within Ottawa / Gatineau and surrounding areas

Travel expenses will be covered (ie. company car, gas and insurance)

Must be able to lift 45lbs

Requirements (if you’ve got these, we want to speak with you)

Valid driver’s license

Excellent people skills! You love meeting new people and can easily establish relationships

You’ve got computer skills (MS Office, Excel, Outlook, Word, PowerPoint, etc.)

A College diploma or University degree would be an asset but not required

Previous technical experience with printers or a recent graduate with technical knowledge

English fluency is mandatory and French is an asset, you must be eligible to work in Canada

We thank all applicants for their interest, but only those selected for an interview will be contacted.

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Field Tech • Ottawa, ON, CA

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