service writer

Education

• Other trades certificate or diploma

Work setting

• Retail / wholesale establishment / distribution centre
• Automobile repair services

Tasks

• Develop communication strategies
• Implement communication strategies and programs
• Act as spokesperson for an organization
• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Perform general office duties
• Receive payments
• Sell merchandise
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Computer and technology knowledge

• Salesforce
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Lightspeed

Security and safety

• Basic security clearance
• Criminal record check
• Driver's validity licence check
• Reference required

Transportation / travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Standing for extended periods

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Judgement
• Ability to multitask
• Dependability

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?

Experience

• 2 years to less than 3 years

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Other benefits

• Free parking available
• Parking available