Housing, Conference & Events Supervisor

Position description

The Housing, Conference & Events Supervisor is responsible for the planning and day-to-day management of Housing facilities for students, and conference and event services for the University community and external groups. This includes managing all aspects of campus event bookings and summer conferences including fulfilling contract obligations, hiring and training student assistants, planning and execution of one-stop-shop services for small and large conferences and events, and ensuring exceptional customer service to students, staff, faculty, and guests. The incumbent provides day to day operational guidance and addresses matters escalated to them by the Coordinator, Events & Summer Camps and the Housing & Conferences Assistant. They contribute input to performance feedback and support and ensure effective service delivery across housing, conference, and event operations.

This role supports a vibrant university community by demonstrating cultural sensitivity, fostering an inclusive and respectful campus environment, and upholding the values that guide positive experiences for all students, staff, faculty, and visitors.

Position Responsibilities

Housing

• Supervise all aspects of residence operations including facilities, room assignments, occupancy rate management, ESA contracts, student services and special accommodations.
• Coach and support residence staff in maintaining high service standards and following operational procedures, including conducting monthly building inspections, organizing fire drills, and ensuring accurate reporting.
• In conjunction with Residence life and other university departments, orchestrate the successful move-in of residence students each fall and transition each spring to conference and events, while ensuring maximum occupancy.
• Coordinate with Facilities and Residence Life to ensure timely maintenance and response.
• Oversee a team of full-time and seasonal personnel to ensure a high level of performance through effective recruitment, selection, training, motivation and professional development and evaluation.
• Facilitate extended student housing services such as early arrival groups, Winter Stay and Bridging Housing, including liaising with various campus partners.
• Establish and foster a positive customer service-based culture with a strong focus on equity, diversity and inclusion.
• Support promotional campaigns and marketing initiatives.
• Ensure reconciliation of house accounts and approve appropriate billing for damages.
• Support and contribute to long-term departmental goals.

Conferences & Events

• Train, supervise and work with staff to solicit and book conferences, banquets and catering functions, as well as the planning and execution of these functions.
• Monitor and manage the fulfilment of client contract obligations, event planning timelines, service delivery and administrative procedures.
• Collaborate with various campus departments and seek opportunities to assemble creative and innovative events based on internal capabilities .
• Oversee billing and revenue tracking, maintain or exceed financial targets in all areas and prepare operational/ sales reports.
• Foster effective conference client relationships, evaluate client satisfaction and implement improvements.
• Assist with promotional campaigns and marketing initiatives.
• Provide after-hours support to a 24-hour operation, including responding to after-hours calls as needed.
• Perform other duties as required in support of departmental objectives.

Qualifications/skills

• College diploma or university degree in Business Administration, Hospitality, Tourism, Public Relations, or a related field
• Minimum of 2 years of experience in event management, hospitality, university housing, or conference operations, or a related field
• Ability to work flexible hours, including evenings, weekends, and holidays during peak periods
• Excellent communication and interpersonal skills with a strong focus on customer service and the ability to work with a wide range of clients, including students, staff, event organizers, and guests
• Experience with supervising/coaching
• Excellent organization and prioritization skills with attention to detail and initiative
• High level of professionalism and sensitivity toward the cultural diversity of the campus community
• Proficiency in Microsoft Office Suite and various social media platforms

If you are interested in the challenges and opportunities this position has to offer, we want to hear from you! Please submit a resume and cover letter by uploading them using the submission link provided below. Documents should be submitted in PDF format and clearly labeled with your full name.

Only those already eligible to work in Canada need apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Application materials will be collected for recruitment purposes only and handled in accordance with the University’s privacy and records-management practices. If you experience any difficulty accessing the link, please contact for assistance. Review of applications will begin on March 3, 2026.

Mount Allison is committed to diversity and inclusiveness. We encourage applications from members of racialized communities, Indigenous persons, persons with disabilities, and persons of all sexual and gender identities. We seek candidates with qualifications and knowledge to contribute specifically to the further diversification of our campus community.

At Mount Allison, we are committed to ensuring your interview experience is as comfortable and accessible as possible. If you require any accommodations or adjustments during the interview process, please do not hesitate to inform us. Your needs are important to us, and our dedicated team is here to support you.

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