Airport Passenger Service Supervisor (YVR Airport)

TriCom QuestVancouver, BC, Canada

17 days ago

Salary

CAD69000–CAD86200 yearly

Job type

Permanent

Job description

Job Description

An International Airline company is seeking a Passenger Service Supervisor / Assistant Manager to work out of their YVR Airport location.

Direct-Hire with Excellent Benefits (Medical, Dental, Vision, Sick Leave, Paid Time Off, Holiday Pay, 401k, Travel Benefits, etc.)
Bachelor’s Degree and 5+ years of related experience including Passenger Service, traffic, baggage, and / or cargo operations experience is required
Bilingual skills, especially in Japanese is a big plus
MUST be flexible to work any shift

8 hours per day, 5 days per week (including Weekends and Holidays) between : Monday – Sunday : 6 : 30 AM – 3 : 00 PM

Salary Range :

Supervisor-level : $59.8K – 74.8K CAD / year (DOE)

Assistant Manager-level : $69K – 86.2K CAD / year (DOE)

Requirements of the YVR Airport Passenger Service Supervisor / Assistant Manager :

Must have 5+ years of related Customer Service experience including Passenger service, traffic, baggage, and / or cargo operations experience

Bachelor’s degree is required

Airline experience or Travel industry experience preferred but not required

Bilingual skill is strongly preferred, Japanese / English bilingual is a big plus

Must be flexible to work any shift schedules including weekends and holidays

Excellent Customer Service skills as well as interpersonal skills

Proficient in MS Office

Detail-oriented, organized, and problem-solver

Responsibilities of the YVR Airport Passenger Service Supervisor / Assistant Manager :

Supervise / oversee all aspects of the operation at the airport

Supervise operational needs and monitoring that all staff are properly following company procedures as directed by managers

Perform any other supervisory functions as directed by Managers

Assist Managers in ground operations

Responsible to oversee and monitor all aspects of the flight turnaround

Review contracted expenses for accuracy and submitting for payment within specified deadlines

Ensure that Staff is updated of all changes in procedures

Coordinate with Tokyo headquarters for resolutions of recurring service problems or irregularities

Use independent discretion to make decisions based on the Company’s needs

Perform any other functions necessary to ensure smooth, timely and safe operations

Participate in performance review and contribute to the personnel decision-making process (i.e. hiring, performance evaluations, salary, promotions, termination, etc.)

Administer staffing for the department through scheduling, deployment and general management of Staff

Coordinate local operations with all appropriate agencies and organizations as needed

Oversee all cargo and mail handling

Check invoices from contractor companies

Ensure all security and safety measures are being followed by staff

Perform any passenger service functions as directed by Senior Managers

Maintain close working relationships with all contractors

Communicate any issues or problems to necessary parties on a timely basis and troubleshooting as necessary

Prepare management reports

Represent the Company as necessary

Contribute to the personnel decision-making process (i.e. hiring, performance evaluations, salary, promotions, termination, etc.)

Train Staff as necessary

Employment Type : Direct Hire

Location : YVR Airport (Richmond, BC)

Schedule : 8 hours per day, 5 days per week (including Weekends and Holidays) between :

Monday – Sunday : 6 : 30 AM – 3 : 00 PM

Company Description

For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.

Company Description