User Experience Researcher

This range is provided by Mindlance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65.00 / hr - $70.00 / hr

Direct message the job poster from Mindlance

Job Title

Design Researcher - Expert

Duration

12+ Months

Location

Toronto, ON

Type

Contract Full Time

Job Description

Work with a cross functional group of designers, product managers and developers to identify upcoming decisions that need research inputs, propose methodologies, carry out fieldwork, analyze, and socialize the implications. This Researcher will be assigned to support two squads. Working with your designers help create user test plans. Designers are now self-sufficient to run and analyze their own user tests. Work with the business and product to test and validate more strategic goals and initiatives.

Design Research Strategy

Build relationships with key stakeholders within and outside of the design team

Support designers and business stakeholders in prioritizing potential research activities

Develop research fieldwork approaches (moderated or unmoderated) which address business and design objectives

Research and Testing (Execution, Synthesis, Analysis)

Develop research activities to evaluate prototypes, improve understanding of current context, or to generate new understanding of changing user needs

Moderate live sessions with users and people covering high-complexity or sensitive topics

Communicate core themes and implications from your research activities to the design team and other stakeholders

Design and facilitate ideation sessions and collaborative work activities

Must Have

BA / BS degree in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience

Experience with Service Design and Journey Mapping

A minimum of 3 years of experience in UX research

Proven knowledge and examples of a variety of design research methodologies

Technical understanding of design research theory / design research tools and Design Thinking

Experience working on cross-functional teams and leading the path forward for the UX research practice (maturing it along with other researchers)

Excellent communication skills and effective research insights articulation of how they impact and could benefit Business Decisions (connectivity with business goals)

Nice to have

MA / MS degree or certification in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field

Appreciation for the potential of 'design thinking'

Experience working within a large organization and within an agile environment

Experience contributing to the launch of a digital product

Tools

Mural

Figma

Alida

Maze

User Testing

Confluence / Jira

EEO

Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Research

Industries

Banking and Financial Services

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