Senior Implementation Lead / Project Manager (North America)

Senior Implementation Lead / Project Manager (North America)

Goodstack is a Series A social impact startup backed by General Catalyst, the same investors behind Stripe and Airbnb. We build technology that enables global enterprises to give, volunteer, and fund with confidence. In 2025 alone, we facilitated $5 billion in donations to good causes and have partners including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian, and Twilio .

Responsibilities

• Lead new client implementations from kickoff to launch, coordinating cross‑functional teams and ensuring on‑time, fully configured go‑live.
• Partner with Solutions Consulting, Solutions Engineering, Product, and Client Success to define scope, success criteria, and project plans.
• Build and manage structured implementation plans with clear milestones, ownership, dependencies, and deadlines.
• Serve as the primary client contact during implementation, managing expectations, surfacing risks, and ensuring constant communication.
• Coordinate cross‑functional workstreams (technical, product, data, comms) to keep everything on track.
• Track progress through key metrics (timelines, resourcing, client satisfaction, risk logs).
• Ensure a seamless transition to the post‑live team, handing over documentation, training, and support context.
• Capture insights from implementations to inform process improvements and product enhancements.
• Continually improve Goodstack’s delivery methodology and playbooks to drive faster time‑to‑live and higher adoption.

Success After 6–12 Months

Ideal Candidate

Qualification Highlights

Bonus Experience

Benefits

About Goodstack

Since 2017, Goodstack has been at the forefront of creating a future where good is built into everything we do. We empower enterprises and nonprofits alike to integrate positive impact into every action, ensuring both profit and purpose thrive.

Leadership Commitment to Diversity, Equity & Inclusion

We actively welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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