Employment Services and Placement Specialist

Responsibilities

include:

Employment Counselling, Coaching, and Case Management

• Provides solution‑based employment counselling and ongoing support to an assigned caseload of clients in the areas of job search, job placement, career decision‑making, job retention, and other areas to support clients in achieving employment goals.
• Consistently monitors and tracks caseload success rates to achieve individual targets that contribute to the team’s overall objectives and expectations from the program’s funder.
• Conducts intakes and completes individualized needs assessments for clients to establish their eligibility for services and pre‑employment needs.
• Collects, organizes, and analyzes client information through completed needs assessments and other mechanisms to appraise clients’ interests, aptitudes, and abilities to create individualized action plans that lead to successful outcomes.
• Enters and maintains thorough written documentation in online data reporting systems, ensuring that caseload files are up to date and ready for file audits.
• Provides effective job search‑readiness support services to clients on relevant topics such as job search strategies, interview preparation, credential assessments, language support, and other areas to help them achieve successful outcomes, such as developing effective résumés.
• Determines client eligibility for financial supports, administers eligible supports, and ensures proper documentation is on file to support expenditures.
• Guides and supports clients with completing applications for education and/or training opportunities.
• Conducts timely follow‑ups with job‑seeker clients throughout their job search efforts and provides repeat, one‑on‑one employment‑counselling sessions and support as needed to review goals, address barriers, and ensure clients are making progress toward goals, including facilitating community‑based referrals when needed.
• Assesses and facilitates wraparound and intervention resources required to help clients address and overcome barriers that may prevent them from achieving successful employment outcomes.
• Supports clients to acquire a clear understanding of industry perspectives and other information pertaining to the job opportunities to which they are applying.
• Facilitates in‑person and virtual workshops for clients on a variety of relevant topics.
• Performs other relevant duties as assigned.

Job Development, Placement, and Retention Support

• Conducts job search activities with clients, including cold‑calling employers and other strategies to support them in achieving successful outcomes.
• Conducts desk-based outreach to develop relationships with employers in a variety of industries to promote The Career Foundation’s services and create job leads for active clients in caseload.
• Utilizes digital systems and technologies provided by The Career Foundation to further support clients in achieving their training and employment goals.
• Places clients into meaningful employment opportunities by matching them with job opportunities created through effective employer relationships as well as advertised job vacancies suitable for their experience, skills, and interests.
• Negotiates and administers placement, incentive, and other agreements with employers when applicable.
• Administers and monitors on‑the‑job training plans and conducts appropriate follow‑ups and interventions with employers when needed to ensure that all expectations are met.
• Supports clients and employers to mediate issues as needed.
• Collaborates with fellow team members on topics such as job development and employment‑retention strategies that help lead clients to successful outcomes.
• Performs other relevant duties as assigned.

Qualifications/ Skills Required:

• Post-secondary degree or diploma in human services or a related field relevant to the position’s duties is highly preferred, or an equivalent combination of education and experience is required.
• A minimum of two years of experience in job coaching, employment counselling, job development, recruitment, or other directly transferable experience related to the position’s responsibilities is required.
• Must be willing to work on-site from the office on a full-time basis.
• Exceptional relationship-building skills with a proven ability to develop rapport with people.
• Proven track record in a results-driven environment with experience meeting targets.
• Excellent verbal and written English communication skills and ability to clearly communicate information. Fluency in a second language is considered an asset.
• Experience in vocational counselling, managing client caseloads, familiarity with Employment Ontario-funded programming, community outreach, and employer relationship-building considered strong assets.
• High emotional intelligence, demonstrating patience, empathy, and connectivity when working with clients of various experiences, needs, and abilities.
• A professional and courteous approach to client service with a high level of respect for the diversity of the people served.
• Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.
• High ethics and confidentiality standards with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.
• Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.
• Proficiency in Microsoft Office Suite and Office 365 applications, including MS Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies.
• Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.
• Strong work ethic with the ability to multitask while maintaining a positive and proactive attitude.
• Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.

The Career Foundation’s Commitment:

The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

To apply for this position, please complete the application form below. We suggest using the latest version of Google Chrome or Microsoft Edge to complete the form, in order to ensure that your application is submitted correctly.