Business Analyst - Level 3-DailyeTeam, Inc. • Quebec, Capitale-Nationale, CA

Business Analyst - Level 3-Daily

eTeam, Inc. • Quebec, Capitale-Nationale, CA

30+ days ago

Job type

Full-time

Job description

Job title : Cash Management & SWIFT Monitoring Analyst

Location : Montreal, QC

Duration : 12 Months

Overview

The role involves functional monitoring of cash management activities, payment card transactions monitoring for Client Europe, European Instant Payments, and later Swift, Cash Management and banking services assets. The candidate will work within a follow-the-sun model and participate in continuous improvement of monitoring operations.

Main Responsibilities

Ensure the functional monitoring of SUPERVISION MONETIQUE (Payment Card transactions monitoring for Client Europe) and European Instant Payments.
Follow working instructions for the monitoring tasks.
Use the monitoring tools required for the activities.
Based on the working instructions, detect alerts and advise the incident manager of the team in a timely manner for further analysis.

After 3 months in the team

Ensure the functional monitoring of SWIFT, Cash Management and banking services assets.

Follow working instructions on the different activities.

Use the monitoring tools required for the activities.

Based on the working instructions, analyze abnormal trends in business activity, identify gaps in the process with the expected operations and report incidents to the level 2 teams.

After 3 months

Perform functional tasks to planned changes in collaboration with the IT teams.

Participate and provide support to IT teams to validate, in a functional way, planned changes on the infrastructure.

After 3 months

Perform weekend shifts in an autonomous way : effective monitoring and incident management, support on IT changes.

After 6 months in the team

Incident management : coordinate and monitor incidents.

Identify, contact and coordinate key stakeholders to work on incidents and restore the service.

Monitor crisis calls in case of major incident.

Ensure the follow-up of the incidents to the different stakeholders and to the management.

After 6 months in the team

Participate in monitoring projects and develop expertise on one of the business activities by having a role of SPOC for the CMCT Montréal Team towards other CMCT teams around the world.

Onboard in the continuous improvement of operations.

Contribute to the deployment of new monitoring controls and instructions by closely working with Europe and Singapore teams.

Proactively suggest improvements and new ways of working to the team to improve efficiency within the activities.

Be part of the team : participate in daily meetings, share knowledge and feedback with colleagues.

Key Skills and Qualifications

In addition to a combination of basic technical and functional skills, the candidate should demonstrate excellent communication and interpersonal skills.

Must have a genuine willingness to handle and manage tasks with a high level of autonomy and alertness, and be able to take initiatives. The team is always available to help.

Training and Occupational Experience

2 to 5 years' experience in IT or Application Support, banking operations / Client service or Client Management (call-center...), functional monitoring.

A background in Cash Management and / or SWIFT is considered a strong asset.

University degree, preferably Bachelor in IT or Business Administration, is a plus.

Technical Skills

Knowledge of ticketing tools (e.g., JIRA, Service Now).

Basic knowledge of Information Systems and Technical / Functional architecture.

Knowledge of financial messaging standards (SWIFT MT / MX) is a plus.

Knowledge of European financial standards (SEPA, SCT, SDD, Instant Payments, Market Infrastructures).

Decisive

Understanding of client organizational processes (or internal bank organization).

Knowledge of SWIFT and Cash Management payment infrastructures on the market and at the client.

Ability to manage functional and technical incidents based on standard processes.

Knowledge of corporate client channels (if possible, from client).

Past experience in monitoring end-to-end financial flows.

Soft Skills

Strong communication skills (writing and speaking) in English and French if possible.

Client focus : ability to analyze and support internal business users.

Analytical and information structuring skills.

Troubleshooting : initiative and problem solving.

Stress resistance : responsiveness and ability to prioritize actions.

Rigorous and accurate.

Collaborative team player.

Languages : French recommended and fluent in English.

Availability

The team operates on a follow-the-sun model based on European activities.

Team members are required to work several weekends per year (around 16 weekends) and during public holidays. Days off are provided for each worked weekend or public holiday.

During the week, the team members work in staggered hours (11 : 30 AM – 7 : 30 PM).

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Analyst • Quebec, Capitale-Nationale, CA

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