Ops Support Rep Shipment Resolution

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Shift : Monday to Friday : 4 : 00pm to 7 : 00pm (15 hours / week)

Pay Rate : $21.50 / hour

Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

Contact customers or colleagues to obtain and enter package information or resolve delivery issues

Scan, sort, and reorganize undelivered freight and process freight damages

Prepare packages for redelivery (tracking data, labels, repackaging, etc.)

Inspect damaged packages

Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs

Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Additional Responsibilities

Experience

3 months experience in customer service

Skills

Operations ManagementOperations PlanningOperations ProceduresShipping and Receiving Operations

Physical Efforts

Physical Efforts-Physical strength - Lifting / Lowering upto 70 poundsPhysical Efforts-StandingPhysical Efforts-SittingPhysical Efforts-WalkingPhysical Efforts-Visual strainPhysical Efforts-SortingPhysical Efforts-Wrist Movements

POSTING DETAILS

Location : 052 - Brantford

Working Conditions : Warehouse Environment

Reports to : Manager Retail Regional

Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.