Principal, End User Services

Employee Promise

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

We are looking for a Principal of End User Services Technology to oversee our end user computing strategy and solutions. The ideal candidate will bring hands‑on experience with endpoint security, Office 365, Cloud, MS Co‑pilot, desktop virtualization, workstation technologies, Dex tools, and end‑user AI technology. This role is vital for shaping an effective and flexible end‑user ecosystem focused on connectivity, workspace, collaboration, mobility, and productivity.

The principal will serve as a thought leader, providing mentorship to teams and taking responsibility for technology health, quality, security, performance and reliability. They will develop and execute long‑term technical strategies and roadmaps that support the technology vision, transformation goals and broader business objectives.

Additionally, the principal must ensure that systems architecture and design adhere to high‑quality standards, industry best practices and regulatory requirements, and are consistent with the organization’s principles and standards.

The Principal End User Computing technology will report directly to the Vice President IT Services.

What You’ll Do Here

Build an integrated vision

Lead the implementation of enterprise End User computing solutions, covering workstation virtualization, non‑structured data retention, endpoint security, Microsoft Co‑pilot, Dex technology and ITSM. Collaborate with security, end‑vulnerability mitigation and compliance teams to enforce strong data controls, policies and risk management.

Technical leadership

Provide technical leadership, clear visions and blueprints aligned with technology principles. Ensure best engineering practices and enhance user experience through innovation. Oversee multiple projects and guide engineering teams and senior staff.

Strategic influence

Serve as a trusted advisor to executives, business leaders and technology stakeholders by offering guidance on strategies and implementation of end‑user technologies. Keep up to date with industry trends, emerging technologies and leading practices. Promote innovative thinking, an engineering approach and strong problem‑solving skills to address complex challenges and develop forward‑looking strategies in transformation, security, streamlining processes, standardization and the use of AI. Partner with IT engineering, cloud and security teams to ensure seamless integration of solutions.

Drive tool evaluations and proof‑of‑concepts (POCs) ensuring alignment with organizational goals.

Improve End User Experience Through Emerging Technology and Innovation

Work with technical specialists and architects to enhance user experience, security and operations using AI, automation and Dex tools.

What You Bring To The Table

• Bachelor’s degree or any combination of education and equivalent experience.
• 15+ years of experience in end‑user computing, including at least 7+ years in senior / lead or principal‑level responsibilities (strategy, roadmaps and architecture).
• In‑depth knowledge of tools and technologies for end users such as Citrix, Cloud computing (Azure, GCP, AWS), ServiceNow, O365 including Copilot and artificial intelligence.
• Expertise in securing and managing unstructured data, with strong experience in architecture, governance and compliance.
• Excellent leadership and communication skills, with the ability to influence at all levels of the organization.
• For candidates located in Quebec, bilingualism is required given the necessity to interact on a regular basis with English‑speaking colleagues across the country.
• No Canadian work experience required; must be eligible to work in Canada.

Equal Opportunity Employer

We are an equal‑opportunity employer. At Intact, our value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on the internal career site.

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