Job Description:

Duties & Responsibilities:

Core Duties:

• Leads the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.
• Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of business solutions.
• Communicates with stakeholders of varying technical ability and subject matter expertise.
• Conducts workflow and gap analysis for operational support processes.
• Performs analysis and identification of requirements for data, reporting and integrations.
• Works closely with project delivery, operational, technical and organizational change management team members and other stakeholders in implementing integrated business process improvements, documenting agreements, and discussions. Position is privileged to highly sensitive information relating to business or technological changes.
• Provides consultative services for the development of policies and procedures.
• Analyzes metrics to ensure for client satisfaction.
• Provides input and recommendations to feasibility studies for standard development projects and enhancements.
• Provides technical guidance and leadership to less-experienced individuals.
• Prepares functional, system and program specifications.
• Develops user test cases and validates test results during user acceptance testing and system acceptance testing stages. Typically performs functional testing.
• Prepares and maintains traceability matrix for requirements, configuration scope and testing.
• Prepares project status reports and communicate status to client.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Acquires and maintains working knowledge of the College's technical and business environment. Understands key technical environments to effectively identify integration, security, scalability, and performance requirements.
• Builds and maintains good working relationships with project teams, business analyst peers, stakeholders, and vendors
• Analyses the impacts of proposed changes to technology services and or processes within the College community.
• Provides ongoing support of general PMO activities and processes (e.g. risk management framework)
• Develops benefits realization plan and implements the mechanisms by which benefits can be realized and measured
• Performs other related duties as required.

Qualifications Required:

Education & Experience:

• Undergraduate degree in a relevant discipline.
• A minimum of 5 years of business analysis experience, with in-depth knowledge of applications and the business requirements supporting them.
• An equivalent combination of education and experience may be considered.
• Considerable knowledge of project management, quality assurance and change management disciplines.
• Experience in software implementation projects in a business analyst role is preferred.
• Experience in producing business analysis deliverables such as: BRDs, use cases, user scenarios, user stories, BPMs.
• Experience on an ERP implementation project is strongly preferred.
• Experience in implementing Student modules on an ERP implementation project is strongly preferred.
• Experience in benefits realization management is an asset.
• Strong knowledge of business process mapping and improvement/optimization. Knowledge of BPMN.
• Experience facilitating diverse groups to achieve an appropriate outcome.
• Knowledge of data analysis and data modeling (conceptual, logical).
• Solid understanding of key trends and players in the IT industry.
• Higher-education or public sector experience is an asset.
• Proven knowledge and continuous learning of business analysis discipline and best practices, and demonstrated contributions to practice improvement.

Skills & Abilities:

• Excellent organizational, planning, and prioritization skills. Able to multi-task and deliver multiple assignments in a fast-paced and changing environment.
• Ability to work and communicate effectively with others, both verbally and in writing.
• Superior interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
• Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.
• Strong analytical, problem solving, and troubleshooting skills.
• Effective organizational and time management skills in meeting deadlines and working with frequent interruptions.
• Ability to maintain a high degree of confidentiality
• Ability to work independently and in a team environment.
• Ability to perform complex work with high degree of accuracy.
• Ability to learn and adapt to new technology and methods.
• Ability to write technical and user support documentation and training materials.
• Ability to make decisions in accordance to established policies, practices and standards.

Additional Info:

Leadership Competencies

• Tenacity, resilience and patience - believes that own actions and efforts will overcome obstacles, make progress and attain successful results
• Visioning and Strategic Thinking - energizes people around the vision and keeps the bigger picture in mind
• Organizational awareness - understands and appreciates an organization’s internal culture and operating practices as well as the political and business climate in which the organization operates
• Innovation - welcomes, generates, and implements new ideas and solutions that help to achieve and organization’s strategic goals
• Problem solving and decision making -considers a wide range of information and perspectives to solve problems and make reasoned decisions; demonstrates a comfort with uncertainty and ambiguous conditions
• Achieves results -goal-oriented individual who thrives on achieving outcomes through consultative and collaborate methods.
• Integrity - acts with openness, honesty and respect to build and maintain an environment of trust

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **

We offer the following benefits:

• Extensive medical, dental, and vision coverage

• Hybrid-work program for eligible positions

• Generous vacation package plus paid time off during college winter closure (1 week in December)

• Employer paid defined benefit pension plan

• Potential eligibility for educational, training, and developmental programs

• Access to on-site daycare subject to availability

• Tuition waivers for courses at Langara College, subject to space availability

• Course/program tuition reimbursements

• Wellness classes and campus engagement events

Salary Range:

$40.75 - $59.77 per hour

Pay Grade:

Admin Paygrade 08

Compensation beyond the mid-point requires approval by the Public Sector Employers’ Council Secretariat (PSEC).

Scheduled Weekly Hours:

35

Hours may vary according to the needs of the department.

Closing Date:

Friday, March 20 2026

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please us.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.