Knowledge Manager

Surrey (Head Office), BC, 9850 King George Blvd #1500, Surrey, British Columbia, Canada

Job Description

Posted Saturday, December 13, 2025 at 8 : 00 AM

We’re searching for a Knowledge Manager on our Business Technology Enablement Office . Are you searching for new possibilities?

Westland Insurance Group Ltd has an exciting full-time opportunity for a Knowledge Manager to join our Business Technology Enablement Office team in Surrey, BC at our head office. The Knowledge Manager will play a critical role in overseeing and maintaining the information our teams use to perform their work. You’ll primarily work on projects to collect and document standard operating procedures, rewrite current policies, and organize content in a way that’s easily accessible. You’ll also act as a point of contact for questions related to business processes and take a data‑driven approach to optimizing Westland’s internal knowledge hub.

Expected Compensation : The expected hiring range for this role is $74,000 to $92,500 based on a 35‑hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work‑related training / development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what’s possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we’re inviting amazing people like you to join us.

As a Knowledge Manager , you’ll join our Communications team and play a critical role in overseeing and maintaining the information our teams use to perform their work. You’ll primarily work on projects to collect and document standard operating procedures, rewrite current policies, and organize content in a way that’s easily accessible. You’ll also act as a point of contact for questions related to business processes and take a data‑driven approach to optimizing Westland’s internal knowledge hub.

To be successful in this role, you’ll be an excellent writer who is skilled at creating clear and concise knowledge materials and using templates and content management systems (like SharePoint). You’re eager to take ownership and effectively solve issues while centering on the employee experience. You possess solid ability and experience in using maps and technical documentation to create content.

Interested in learning more?

Why you'll love Westland :

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we’ll love You :

Once here, you'll :

Want to get to know each other better? Send your resume our way.

You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open‑minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability‑related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability‑related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca

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