Service to Sales Team Member - Surrey Honda

Salary: $40,000 to $50,000 per annum

DRIVING POSSIBILITIES

Position: Service to Sales Team Member
Status: Full-time

Dealership: Surrey Honda
Department: Sales

We believe in doing good for our customers and for ourselves. Whether its launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canadas Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means Youll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
  
• Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Employee Referral Program
  
• Internal and external, training & development opportunities for skill-development and growth
  
• Bepart of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
  
• Comprehensive extended health and dental plan, tailored around Associate wellness
  
• Recognition and Engagement Events!
  

The purpose of this position is to keep all vehicles clean and ready for delivery or display, and to clean vehicles from other departments when necessary. The primary function of this position is to keep a display that is neat, orderly and clean to maximize the delivery of a quality product at a quality level.

ROLE & RESPONSIBILITIES:

• Facilitate the Dealerships Goal of Appraising the vehicles and communicating a clients Ownership Options to 90% of the Service Clients who bring their vehicle in for service. This role also includes follow-up duties on each of these opportunities to the Dealerships Standard.
• Provide exceptional customer service and determine each prospective clients vehicle needs by asking questions and listening.
• Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.
• Facilitate Purchase Paperwork of a clients vehicle on the Companys behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty.
• Pass off clients who are interested in upgrading their vehicle to a newer one to the sales team and ensure a seamless handoff.
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Ensure Clients happiness to give the dealership the best opportunity at retaining this clients business moving forward.
• Set goals for each months productivity; plan and organize how to reach those objectives.
• Attend Department Meetings as Required
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.
  

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
• A Current VSA MDC License (or the willingness to obtain one)
• Strong Time Management & Prioritization Skills
• Strong Customer Service Skills.
• A valid British Columbia Drivers License with a good driving record.
  

Internal Candidates MUST apply by filling out theInternal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.