Durée de l'emploi : PermanentLangue de travail : AnglaisHeures de travail : 40 to 60 hours per weekEducation :Expérience :Education
- Secondary (high) school graduation certificate
Work setting
- Computer hardware or software retailer / wholesaler
- Help desk
- Private company, corporation or industry
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Computer and technology knowledge
- Android
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- Security software
- Word processing software
- Mail server software
- Database software
- MS Active Directory
- MS Windows
- TCP / IP
- Wireless networks
Transportation / travel information
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Combination of sitting, standing, walking
Own tools / equipment
- Cellular phone
Personal suitability
- Client focus
- Efficient interpersonal skills
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Experience
- 2 years to less than 3 years
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Mileage paid
Other benefits
- Free parking available
- On-site amenities
- Parking available