user support technicianG & C Logistics • Mississauga, ON, CA

user support technician

G & C Logistics • Mississauga, ON, CA

30+ days ago

Job type

Permanent

Job description

Education: Secondary (high) school graduation certificate
Experience: 7 months to less than 1 year

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Supervision

1 to 2 people

Employment terms options

Morning
On call
Day
Weekend
Work Term: Permanent
Work Language: English
Hours: 40 hours per week

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User support technician • Mississauga, ON, CA

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