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Account Manager I, Commercial Banking
Account Manager I, Commercial BankingTD Bank • Nanaimo, British Columbia, Canada
Account Manager I, Commercial Banking

Account Manager I, Commercial Banking

TD Bank • Nanaimo, British Columbia, Canada
29 days ago
Job type
  • Full-time
Job description

Work Location :

Victoria British Columbia Canada

Hours : 37.5

Line of Business :

Personal & Commercial Banking

Pay Details : $66200 - $98400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description :

This role is accountable for maintaining an existing portfolio of customers and identifying opportunities to maximize the value of those relationships to the Bank for both credit and non-credit products / services. The role is accountable for delivering a superior customer experience while ensuring compliance requirements and minimizing operational risk. The Account Manager I is responsible for conducting credit analysis for own portfolio.

CUSTOMER

  • Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
  • Responsible to lead all aspects of account management credit and operational risk for an assigned portfolio
  • Actively use sales platforms to build an understanding of our customers / target needs industries and markets
  • Constantly build knowledge of the market customers and broader economic factors
  • Identify and respond to changes in the business environment establishing action plans to address customer issues and priorities
  • Identify customer referral opportunities to internal Bank partners that meet customer needs

SHAREHOLDER

  • Executes sales strategies to retain customers
  • Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM)
  • Meet or exceed business targets
  • Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
  • Prepare credit applications with a high quality of risk assessment credit structure due diligence and credit presentation
  • Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits
  • Renew credits in a timely manner meeting targets for expired credits
  • Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
  • Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
  • Protect the interests of the organization identify and manage risks and escalate non-standard high risk transactions / activities as necessary
  • Ensure compliance with regulatory and operational risk requirements
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
  • EMPLOYEE / TEAM

  • Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends / developments and grow knowledge of the business related tools and techniques
  • Participate in personal performance management and development activities including cross training within own team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work as appropriate.
  • Contribute to a fair positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area / function and the bank both internally and / or externally
  • BREADTH & DEPTH

  • Professional sales role with a focus on customer relationship management and / or sales advisory support
  • Maintains a portfolio in line with the business sales model characterized by low to moderate cash management deposit and credit complexity requirements
  • Interpret and analyze customer financial statements with credit acumen
  • Identifies referral opportunities across business lines and segments
  • Requires an understanding of products / services and key competitors
  • Possesses a solid understanding of the business the competitive landscape and economic / market issues
  • Solves problems of low to moderate complexity by taking a new perspective on existing product and service solutions
  • Exercises judgement in planning and developing product and service solutions
  • Work performed under moderate guidance and supervision from management
  • Coordinates the identification pursuit or management of accounts / opportunities with others while taking a primary role in managing the relationship
  • Generally reports to the Senior Manager Commercial Services
  • EXPERIENCE & EDUCATION

  • Undergraduate / Graduate degree and / or
  • 3 years of relevant experience and / or Associate Program
  • Who We Are :

    TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

    TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

    Additional Information :

    Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

    Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

    Colleague Development

    If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

    Interview Process

    Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

    We look forward to hearing from you!

    Language Requirement (Quebec only) :

    Sans Objet

    Required Experience :

    Manager

    Key Skills

    Forecasting,Hyperion,Cost Management,Construction Estimating,QlikView,Bus Driving,Analysis Skills,HubSpot,Salesforce,Market Research,negotiation,Financial Planning

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 66200 - 98400

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    Account Manager I Commercial Banking • Nanaimo, British Columbia, Canada

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