Head of New Business (North America)

Overview

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place!

Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re one of Europe’s fastest-growing SaaS companies – building the technology that enables global enterprises to give, volunteer, and fund with confidence.

Our mission at Goodstack is to revolutionize how the world does good . As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including

Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio

• as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we have facilitated

$5 billion in donations

to good causes. But this is just the beginning. We\'re building the world’s leading platform that powers donations to nonprofits globally.

To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you.

Role : Head of New Business

Join us as Head of New Business! We’re hiring a Head of New Business to own and scale our enterprise new logo and cross-sell revenue across North America. You’ll be accountable for building a predictable, high-quality pipeline and converting it into closed revenue through disciplined sales execution. You’ll lead and develop a team of Account Executives and SDRs, setting clear expectations around qualification, deal strategy, forecasting, and close. You will work in close partnership with the Head of Customer Success to align Sales and CS around account strategy, expansion readiness, and customer outcomes. While your team owns net-new sales and cross-sell of new products, Customer Success owns renewals and upsell — and your success depends on how well those motions work together.

As Head of New Business, your mission will be to :

Own net-new and cross-sell revenue : Be accountable for winning new logos and selling new Goodstack products into existing customers.

Lead the Sales organization : Hire, onboard, coach, and performance-manage Account Executives and SDRs.

Set the New Business operating model : Define qualification standards, sales stages, deal review cadence, and close discipline.

Drive pipeline quality : Ensure pipeline is well-qualified, conversion-driven, and tied to clear customer value.

Partner tightly with Customer Success leadership : Operate as a peer to the Head of Customer Success to align on account strategy, expansion timing, and opportunity handoffs.

Create clean expansion motions : Define when and how AEs re-engage existing customers for cross-sell without disrupting the CS relationship.

Maintain forecasting rigor : Partner with RevOps to ensure forecasts are accurate, current, and trusted.

Coach deal strategy : Support AEs in navigating complex, multi-stakeholder enterprise sales cycles.

Raise the bar : Build a sales culture rooted in preparation, accountability, and continuous improvement.

Represent Sales internally : Act as the voice of New Business in GTM planning, prioritization, and executive discussions.

After 12–18 months, success will look like :

Net-new enterprise revenue is predictable and growing.

Cross-sell into existing customers is disciplined, well-timed, and converting.

Pipeline quality is strong, with clear qualification and realistic close plans.

Sales and Customer Success operate as a unified revenue system.

Expansion opportunities handed off from CS convert at a high rate.

The sales team operates with consistency, confidence, and control.

You\’ve built a bench of high-performing sellers who execute repeatably.

This role is a perfect match for you if you are :

A builder and coach : You enjoy developing sellers and raising standards.

Commercially rigorous : You care deeply about qualification, deal quality, and forecast accuracy.

CS-collaborative : You believe Sales and Customer Success must work as one system.

Calm under pressure : You bring clarity and direction to complex deals and escalations.

Data-informed : You use metrics to drive behavior, not just report results.

Decisive : You make clear calls and remove ambiguity for your team.

Outcome-driven : You measure success in revenue, predictability, and customer quality.

Ideal experience :

10+ years in enterprise SaaS sales leadership

Proven success scaling net-new enterprise revenue.

Strong track record selling into complex, global organizations.

Experience running disciplined sales processes and forecasting.

History of close partnership with Customer Success organizations.

Comfort operating in fast-growth, evolving environments.

Demonstrated ability to recruit and develop top-tier sales talent.

Based in Central or Western North America, with a willingness to travel.

Bonus if you have knowledge or love of :

CSR, philanthropy, or enterprise impact platforms.

Selling into HR, People, CSR, or Corporate Affairs teams.

Building sales teams in Series B-D environments.

Partnering with RevOps to scale sales infrastructure.

Mission-driven companies with commercial ambition.

What you can expect upon joining our team

Salary reviews and share options becoming an integral part of our growth and share in the company's success

Goodstack’s Workplace Giving

Private Health Insurance

Annual budget for personal growth and wellness

About Us

Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action. Let\'s do this!

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 20+ nationalities across 5 continents. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is wiser, more knowledgeable, and stronger. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all. Check out our Careers Page for more details!

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