Director of Professional Services

Introduction

While being one of the companies leading the way in the development and implementation of asset management software worldwide, Deighton also provides career diversity in combination with challenging growth opportunities.

Our core values include people first, collaborative, and respectful corporate culture, customer commitment, partnering for excellence, flexible, and versatile product offerings, leadership focus, and a commitment to being eco-friendly.

Whether you are a student, a recent graduate, an experienced professional, or someone looking to expand your career in a dynamic industry there is a place for you here at Deighton! With steady growth Deighton has established a global presence and is expanding our reach continuously.

Join our team today and help make an impact on a positive legacy for generations to come!

Company

Deighton Associates Ltd. (Deighton) has established itself as one of the world leaders in providing asset management systems and asset management expertise at the strategic, tactical, and operational levels for agencies around the world.

Recognized as the premier software product for infrastructure asset management, dTIMS® is used to manage large infrastructure networks in Africa, Asia, Australia, Canada, Europe, New Zealand, and the United States.

These infrastructure networks include hundreds of thousands of miles of pavements, thousands of bridges, and millions of wastewater, stormwater, and freshwater distribution pipe assets.

Job Expectations

• All Projects have a plan, schedule, and resources allocated for at least 6 months in advance; ensure a 12 month rolling backlog maintained for business reporting, planning and to support BD
• Accountability to Deighton Executive for overall project delivery, including issue escalation and accurate monthly reporting
• All projects utilize standard process, have client sign off per phase and are closed-down to process
• Ensure Professional Services handles all client projects / issues in a customer focused way ensuring maximum client satisfaction, backed by project satisfaction reviews
• Implementation Support tickets are maintained to targets, process and SLAs, with the team supporting in a collaborative and timely way
• Assist with technical responses for tenders / RFPs / ad-hoc proposals, working closely with BD and Engineering
• Project commercial management is effective with monthly reporting, billing dates and other milestones adhered to for all projects
• Professional Services acts as one global team, fully utilizing all staff to target utilization and ensuring recruitment, succession and retention plans are in place for all regions
• Lead the review, development and roll-out of required departmental SOPs; work across the business to maintain and develop Deighton's Standard Implementation Processes and other innovations to improve delivery and your area of work
• Ensure the compliance of your team to corporate standards including performance management and timesheets

Required

• 10 years experience in a consulting business setting, engineering consulting, software implementation or other related sector
• Critical thinking and analytical skills - actively problem-solving situations and determining immediate and long-term resolutions
• Commercial management - theability to portfolio manage delivery of multi-million dollar global consulting revenues to target, theexperience of managing a similar portfolio to DAL's (USD 6m)
• Project management - theability to review and analyze project management and delivery, identifying issues and working collaboratively with managers and teams to implement lessons learned
• Business process management - an understanding of standardized approaches when they are best used and how to manage and maintain them over time
• Leadership - proven track record of growing and developing successful teams to deliver business targets, delight customers, and positively engage staff.

Demonstrable experience of managing large teams (20+ FTEs, preferably across multiple regions / locations)

• Exemplary communication skills - an exceptional communicator, written, andverbal, in presentations and documentation. A clear understanding of how to use different communication approaches with different audiences
• Minimum 5 years in a director-level role
• Ability and willingness to conduct international travel in support of the role, both to visit clients and to engage with the global DAL team

Desirable

• Understanding of software implementation methodologies
• Knowledge and experience of infrastructure asset management allied to the Institute of Asset Management's approaches
• Experience of growing multiple, new teams, in fast-paced growing businesses
• Clear understanding of the challenges and opportunities of a fast-growing, small business
• Experience of working globally, preferably through regional teams
• PMP, PEng or other related professional qualification.

What does Deighton Provide?

• Competitive compensation, vacation and personal time, group benefits
• In-house executive Chef - Lunch meals areprepared and provided 5 days a week.
• A supportive team that encourages and supports professional growth.
• Hybrid working approach, 3x days per week in theoffice.
• Located in Whitby, Ontario- Right off the 401 in the heart of Durham Region
• Company and department employee social events + gaming stations in-office
• Flexible working environment that promotes healthy work-life balance (Flex Hours offered)
• Working on meaningful and impactful work.
• Matching Group RRSP contributions
• Work From Anywhere Globally
• Roll Over Vacation
• Summer golf lessons for beginners
• On-Site parking
• Global travel opportunities

Deighton Associates Ltd. is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.