Pharmacy Program Manager, Clinical Services

Pharmacy Program Manager, Clinical Services

Neighbourly Pharmacy is seeking a Pharmacy Program Manager, Clinical Services to join our growing team!

Since 2015, Neighbourly has expanded its diversified national footprint to include 295+ locations, reinforcing the Company's reputation as the industry's acquirer of choice.

You will directly contribute to our rapid growth which has regularly been recognized externally, including receiving the following accolades :

• Requalified on the Globe and Mail’s Top Growing Companies list in each of 2021 and 2022
• Named as one of Canada’s Best Managed Companies for three consecutive years (2021, 2022, 2023 and 2024)
• Recognized on the 2022 New Innovators list (by Canadian Business magazine in partnership with the Brookfield Institute for Innovation + Entrepreneurship)
• Recognized on Canadian Business Growth List

Position Summary

We are seeking a highly motivated and detail-oriented Pharmacy Program Manager, Clinical Services to drive the execution of our clinical services programs across the national pharmacy store network.

This individual will report to the Senior Director, Patient Experience and Clinical Programs, and will be responsible for developing and translating strategies to the stores and arming our pharmacy teams with the tools and resources they need.

We are seeking someone who is passionate about our mission of increasing access to care across Canada, particularly in the rural and remote communities we serve.

This is a fully remote position, with hybrid / on-site options available for those who wish to work from our Toronto Corporate Office.

Given the nature of this role, some traveling to visit stores across Canada is expected.

Key Responsibilities

Pharmacy Operations :

• Collaborate on pharmacy workflow process changes with Director, Workforce Planning & Process Optimization and Regional Clinical Directors
• Develop standard operating procedures for different types of clinical services based on regional and national regulatory guidelines
• Develop detailed job aides and training programs to support store teams
• Identify, audit, and roll-out physical store infrastructure and layout changes to support increased clinical services delivery

Project Management and Change Management :

• Implement project management tools to manage risks, escalate and resolve issues, track clinical services progress against goals
• Conduct regular reporting to track store, region, and national progress against corporate goals and prepare updates for the Senior Leadership Team
• Develop and deploy change management strategies to secure store buy-in and engagement, such as communications, marketing materials, recognition and rewards, training and support plans

Cross-Functional Collaboration :

• Facilitate cross-functional reviews to ensure collaboration and best practice sharing across regions
• Partner with Human Resources to identify incentive structures to motivate store teams
• Partner with IT teams to identify and implement tools to support scheduling, clinical documentation, and workflow support
• Partner with Analytics teams to build and monitor real-time reports to track clinical services progress against goals, driving insights on opportunities for intervention
• Partner with Marketing teams to design and execute marketing campaigns to generate patient demand and awareness for services

This job description represents the general responsibilities and duties of the position but should not be construed as an all-inclusive detailed job description.

Qualification and Skills

• Registered Pharmacist with practical clinical experience preferred. In-depth knowledge of pharmacy retail operations and regulatory requirements.
• 5+ years of experience in a health services environment, retail pharmacy preferred.
• An undergraduate degree in Project Management, Health Care / Informatics, Business Administration, or related field is an asset.
• Strong strategic planning and execution skills
• Ability to influence without authority, gaining buy-in from stakeholders at different levels
• Analytical mindset with the ability to make data-driven decisions
• Superior interpersonal skills, excellent verbal and written communication skills
• Build and maintain relationships by engaging leaders to establish credibility, solve problems, build consensus
• Experience leading change management programs and driving customer adoption
• Strong team player with the ability to lead, influence, and solve problems as they arise within diverse functional groups
• Creative thinker with ability to think outside the box and come up with innovative solutions

What we offer

• Flexibility for remote work
• Competitive compensation
• Annual Bonus
• Retirement Plan
• A challenging fast-paced team environment with one of the fastest growing companies in Canada
• Opportunity to build & innovate to continuously improve our processes & procedures

All employment is decided based on qualifications, merit, and business need. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all job applicants, employees, patients, and customers.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Candidates must be legally eligible to work in Canada.

While all responses are appreciated, only those being considered for interviews will be acknowledged.

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