Customer service Jobs in Ottawa, ON

Our specialty food products supplier client is looking for a dynamic Service Manager to elevate their customer experience. We're seeking a motivated, organized, and customer-focused professional to lead service initiatives, drive excellence, and foster strong relationships with clients and stakeholders.As a Service Manager, you will play a vital role in delivering exceptional service standards, driving sales growth, and fostering strong relationships with our retail partners and in-field sales team. You will oversee service-related initiatives across two major communities, collaborate closely with our in-field sales team, and develop strategies to optimize sales, improve customer satisfaction, and enhance our overall service offering. If you're a customer-centric, results-driven leader looking for a new challenge, we want to hear from you!Required skills and qualifications : Proven experience collaborating with sales teams and driving B2B sales growthExperience with CRM software and ERP systemsExceptional project management skills, with the ability to prioritize and execute multiple projects simultaneouslyCustomer-centric approach, with a strong focus on delivering exceptional customer serviceHighly organized, analytical, and detail-oriented, with excellent problem-solving skillsHigh emotional intelligence, with the ability to build strong relationships with customers, sales teams, and stakeholdersTech-savvy, with proficiency in using various software and tools to drive sales growth and customer engagementDuties may include, but are not limited to : Identify and resolve service issues in a timely and effective mannerProvide exceptional customer service and support to customers and sales teamsManage inbound phone calls, customer service resolution escalation, and order processingLead customer service and sales-based projects to drive customer interaction objectivesCommunicate sales policies, procedures, and product updates to sales teams and customersProvide sales tool support and troubleshooting to sales repsConduct market research and analysis to identify trends and opportunitiesEnsure customers are aware of ongoing promotions and opportunitiesSupport major marketing and sales initiatives and execute strategies as requestedSupervise a team of 4 full-time employees, providing guidance, coaching, and development opportunities to ensure team success and growthSalary : $50,000 to $60,000 per year, depending on experienceSchedule : Monday to Friday – 8 : 00am to 4 : 00pm Perks and benefits : Health and dental benefitsRRSP Match Long term disability and Life Insurance Paid sick leave Free products and discounts Ongoing professional development opportunities Company has been growing year over year If you are interested and believe you meet the specified qualifications, please reply to this ad with your Resume. Must be able to provide 2 employment references in order to be considered for the position.We thank all applicants for their interest in Express Employment Professionals; however, only those candidates selected for interviews will be contacted. Express Employment Professionals is an Equal Opportunity Employer.